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IT Engineer 資訊工程師
Taiwan
Job Overview:
AIFT is a technology-driven group of innovative businesses with a shared vision to become the security layer of the future, providing cybersecurity and insurance protection for digital mega trends including AI, Web3 and future lifestyles.
Your role in this position will be to support the business's IT and Security needs.
Job Responsibilities:
- Maintain operation modes, configuration, and setup MDM , SaaS and internal Gen AI services.
- Configure and maintain computers, network facilities, and associated hardware devices.
- Set up and maintain systems such as Firewall, VPN, DNS, and MDE.
- Implement basic information security protection and detection measures.
- Provide technical support to internal & external users.
- Drive communication with the users to deliver desired solutions in response to users’ concerns.
- Create internal & external technical documents including the technical bulletin, troubleshooting guide, and FAQ.
- Gather user feedback and needs, and provide constructive suggestions tostakeholders to ensure a smooth service flow.
- Work with cross-functional and region teams on projects.
- Completely execute assigned tasks.
工作職責：
- 維護、操作、設定 MDM , SaaS（軟體即服務）及內部Gen AI資源。
- 設定與維護電腦、網路設備及相關硬體裝置。
- 架設與維護 Firewall、VPN、DNS及MDE等系統。
- 執行基本的資訊安全防護與偵測措施。
- 為內部及外部使用者提供技術支援。
- 與使用者溝通，提供使用者疑慮的解決方案。
- 撰寫內部及外部技術文件，包括技術公告、故障排除指南與常見問題集。
- 收集使用者回饋與需求，並向關係人提供建設性建議，以確保流暢的服務流程。
- 與跨職能和跨區域團隊合作專案。
- 確實執行分配的任務。
Requirements:
- Having a bachelor's degree in Network or Information Engineering and 0-2 years of work experience.
- Have impeccable written and reading skills in both English and Mandarin.
- Have excellent organizational skills and have demonstrated the ability to work in a fast-paced, high-pressure environment.
- Proficient in configuring and maintaining computers, network facilities, and associated hardware devices, while also having an understanding of network communication and architecture planning.
- Ability to troubleshoot computer problems and perform basic information security protection.
- Capable of troubleshooting and analyzing network anomalies.
- Knowledge of basic PowerShell and Shell Script.
- Problem-solving skills, good teamwork, and communication abilities.
- Familiarity with Linux, MacOS, and Windows operating systems.
- Understanding of FireWall, VPN, DNS, Windows AD, and EntraID (Azure AD) configuration and maintenance modes.
- Willingness to learn new technologies with a team-oriented technical focus.
- Committed to excellence and continuous self-improvement.
- Basic understanding and knowledge in Rest API.
- Basic programming language such as python, golang , Javascript, CSS, SQL, HTML.
- 擁有網路、資訊工程相關學士學歷，並有0-2年工作經驗。
- 具備良好的英語和中文能力（尤其閱讀和書寫）。
- 具有解決問題的能力，良好的團隊合作和溝通能力。
- 具有出色的組織合作能力，能夠在快節奏、壓力環境下工作。
- 擅長配置和維護電腦、網絡設施和相關硬體設備，並具有對網絡和架構規劃的理解。
- 能夠解決電腦問題並執行基本的資訊安全保護。
- 能夠排除故障和分析網絡異常情況。
- 熟悉基本的 PowerShell 和 Shell 腳本。
- 熟悉 Linux、MacOS 和 Windows 操作系統。
- 了解防火牆、VPN、DNS、Windows AD和EntraID（Azure AD）配置和維護模式。
- 願意與以團隊為導向的技術方向學習新技術。
- 願意自我精進並學習新知。
- 了解基本 Rest API 運作模式知識。
- 具備基本的 Python、Golang、Javascript、CSS、SQL、HTML 等編程語言知識。
Plus:
- Proficiency in configuring and maintaining FireWall, VPN, DNS, Windows AD, and EntraID (Azure AD) is a plus.
- Knowledge of ZTA structure is a plus.
- Knowledge of MDE operation modes, configuration, and setup is a plus.
- Have more than 1 year Customer / Technical Support experience (internship experience are welcomed to apply) is a plus.
- Related certifications (e.g., CCNA, MCSA, ITIL, ISO27001) are a plus.
- Spoken English is a plus, and proficiency in Cantonese (reading, writing, and speaking) is also a bonus.
加分項目：
- 精通 防火牆 (Firewall)、VPN、DNS、Windows AD 和 EntraID (Azure AD) 的配置與維護。
- 具備 ZTA 知識。
- 具備 MDE 操作、配置與設定知識。
- 具備 一年以上 客戶／技術支援經驗（實習經驗也可）。
- 具備 CCNA、MCSA、ITIL、ISO27001 等相關證照。
- 具備 口說英文為佳，能閱讀、書寫、口說粵語是加分項目。
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