Process Analyst

Location: Kahului, Hawaiʻi
Department: Operations
Employment Type: Full-Time, Exempt
Annual Compensation: $80,000.00-$90,000.00 based on experience.

The Opportunity

Alpha Inc. is looking for a Process Analyst who can walk into messy, moving parts and turn them into clean, usable systems.

This is not a “write documents no one reads” kind of role.

This is a listen-hard, ask-better-questions, connect-the-dots, build-the-playbook kind of role.

You’ll work across all departments to understand how work actually gets done, where things break down, and how to make processes clearer, smarter, and easier to follow. You’ll turn tribal knowledge into practical SOPs, vague handoffs into clear ownership, and everyday frustrations into better ways of working.

If you’re the kind of person who sees a gap and thinks, “We can fix this,” instead of waiting for someone else to point it out — keep reading.

About Alpha Inc.

Alpha Inc. is a locally owned Hawaiʻi company built on heavy civil construction, water well drilling, underground utilities, concrete, renewable energy, and infrastructure work that impacts island communities for generations. We’re growing, evolving, and investing in better systems, stronger teams, and smarter ways to deliver high-quality work.

Our culture is shaped by three core values:

Leading with Heart – We lead with humility, empathy, respect, and care for people.
Strength in Unity – We win as one team, across departments, divisions, and jobsites.
Alpha Mentality – We bring grit, accountability, curiosity, and the drive to keep getting better.

As Process Analyst, you’ll help make those values operational — not just words on a wall, but habits built into how work gets done.

What You Will Do

As Process Analyst, you’ll be a builder of clarity. You’ll study workflows, talk to the people doing the work, identify breakdowns, and create processes that people can actually use.

Turn Complexity Into Clarity

• Analyze current workflows across Operations and cross-functional departments to identify inefficiencies, bottlenecks, duplicated work, unclear ownership, and missing steps.
• Map current-state and future-state processes using SOPs, flowcharts, process maps, checklists, and other documentation tools.
• Translate input from multiple stakeholders into clear, practical, step-by-step procedures that help people do the work correctly and consistently.

Build SOPs People Will Actually Use

• Create SOPs that are simple, specific, and field-ready — not overly complicated, not full of corporate fluff, and not dependent on someone having to explain the document every time.
• Ensure processes clearly define who owns what, when steps happen, what systems are used, and how success is measured.
• Maintain documentation so process changes are current, accessible, and communicated to the right people.

Connect Departments, Not Create Silos

• Work with all departments to understand how one process affects another.
• Anticipate ripple effects before changes are rolled out.
• Help teams align around shared workflows, clean handoffs, and common expectations.

Find the Gaps and Help Fix Them

• Conduct root cause analysis to understand why problems are happening, not just where they show up.
• Recommend process improvements that reduce waste, improve productivity, strengthen accountability, and support Alpha’s growth.
• Support the implementation of digital tools, automation, LMS platforms, Confluence-style knowledge bases, dashboards, or other systems that make work easier and more consistent.

Support Training and Adoption

• Help explain, present, and train others on new or updated processes.
• Partner with leaders and team members to make sure people understand not only the “what,” but the “why.”
• Support continuous improvement meetings, workshops, and follow-ups to keep momentum moving.

Track What Matters

• Create reports, dashboards, or tracking tools that help measure whether process changes are working.
• Monitor KPIs and operational metrics after implementation.
• Use data, feedback, and real-world observation to refine processes over time.

What You Bring

You’re organized without being rigid. Curious without being intrusive. Detailed without losing the big picture. You can sit with a department leader, talk with someone doing the work every day, and turn both perspectives into something practical.

Experience

• 3+ years of experience in process analysis, continuous improvement, operational support, project coordination, business analysis, SOP development, or a related role.
• Experience documenting workflows, building SOPs, improving processes, or supporting cross-functional operational projects.

Skills & Mindset

• Strong communication skills — you ask good questions, listen well, and explain things clearly.
• Excellent writing ability — you can write clean, simple, step-by-step SOPs that people can actually follow.
• High attention to detail — you catch missing steps, unclear ownership, broken handoffs, and vague instructions.
• Big-picture thinking — you understand that a change in one department can create a ripple effect across the company.
• Strong organization and prioritization skills — you can manage multiple SOPs, deadlines, and stakeholder needs without spinning out.
• Proactive problem-solving — you don’t wait around to be spoon-fed every step; you dig in, get curious, and move work forward.
• Relationship-building ability — you can work with different personalities, build trust, and make people feel supported through change.
• Technology comfort — strong working knowledge of Microsoft Word, Excel, PowerPoint, and a willingness to learn tools such as LMS platforms, Confluence, process mapping software, or other knowledge-management systems.
• Team-first attitude — no ego, no “that’s not my job” energy. You help find the answer, even when you don’t have it yet.

Who Will Thrive Here

• You’ll thrive in this role if you are the person people trust to make the complicated thing make sense.
• You don’t need a spotlight, but you do need impact. You like helping teams work better. You care about clean handoffs, clear ownership, and fewer “wait, who was supposed to do that?” moments.
• You’re not here to create paperwork. You’re here to build systems that help Alpha scale with less chaos, more consistency, and stronger teamwork.

Most importantly, you embody:

Leading with Heart – You listen first, support people through change, and treat every department with respect.
Strength in Unity – You connect teams, break down silos, and help people work better together.
Alpha Mentality – You take ownership, solve problems, and keep improving the way work gets done.

Why Alpha?

At Alpha Inc., we’re not just building infrastructure — we’re building Hawaiʻi’s future with grit, care, and pride.

You’ll join a company that is growing, investing in people, embracing better technology, and committed to strengthening the systems that support high-performing teams.

This is your chance to help build the internal playbook for a company that’s moving fast, raising the bar, and refusing to settle for “that’s just how we’ve always done it.”

Benefits & Perks

Alpha Inc. offers a competitive benefits package designed to support you and your family, including:
• 100% company-paid Medical/Dental/Vision (family coverage)
• Paid Time Off (PTO) (vacation, personal, and sick time) that increases with tenure
• Paid holidays
• Weekly pay
• 401(k) Retirement Plan: Eligible after 1 month of service (age 18+), with a Safe Harbor match (100% on the first 3%, 50% on the next 2%) with immediate vesting.
• Life & AD&D insurance (company-paid, with family coverage)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP) (24/7 confidential support)
• Tuition reimbursement (up to $500/year)
• Company-provided equipment (role dependent)
• Additional perks (Aflac supplemental coverage + employee discounts)
• Employee Ambassador Program: A dedicated, real-human support resource to help you navigate life’s challenges—personal or professional—by connecting you to guidance, resources, and solutions when you need them most.

Benefits eligibility may vary based on role and employment status.

Requirements (Conditions of Employment)

Employment at Alpha Inc. is contingent upon:
• Completion of standard pre-employment screening.
• Successful completion of a background check conducted after a conditional offer; any prior issues will be reviewed on a case-by-case basis consistent with Hawaiʻi and federal law.
• Passing a drug test (for both full-time and part-time hires) conducted in line with Hawaiʻi statutory requirements.

Applicants must be authorized to work in the United States; we are unable to sponsor employment visas. Employment eligibility will be verified upon hire.

If you need a reasonable accommodation during the application or hiring process, please contact us at careers@alphahawaii.com.

Equal Opportunity Employer

Alpha Inc. is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We do not discriminate based on any protected status under federal or Hawaiʻi law, and we provide equal opportunity in all employment practices, including recruitment, hiring, promotion, compensation, benefits, and training.

#LI-ALPHARK