Onboarding Specialist, United States

Join AutogenAI – Revolutionizing Proposal Writing with generative AI 

AutogenAI is a leader in generative AI SaaS, transforming how organizations draft and optimize winning proposals through cutting-edge natural language processing technology. We are one of the fastest-growing AI companies in the world, expanding rapidly to meet the increasing demand for AI-driven solutions across industries. 

Our innovation stems from a belief that language AI technology will revolutionize business communication over the next decade. We empower our clients to grow faster and more efficiently by delivering AI language engines customized to their needs that save time, improve content quality, and increase win rates in highly competitive markets.  

AutogenAI is a company where everyone can have a career-defining experience and success is achieved by fostering a culture where innovation and ambition thrive. As we scale, passionate professionals are invited to join our journey of innovation, helping shape the future of AI-powered business solutions. 

 

Job Summary: 

AutogenAI is seeking a proactive and customer-focused Onboarding Specialist to join our team. In this role, you will be the first point of contact for new customers, ensuring they have a seamless and positive experience as they implement our platform. You’ll manage the onboarding journey, drive user engagement and adoption, deliver effective training, and ensure customers reach key milestones. By collaborating with cross-functional teams—including actively partnering with Sales to own Proof of Concepts (POCs) and draft Statements of Work (SOWs)—you will play a crucial role in demonstrating the value of AutogenAI, setting the foundation for long-term customer success and delight.

 

What you'll be responsible for:

• Sales Partnership: Actively partner with our US Sales team, jointly owning POCs and representing Professional Services as the face of the organization in the U.S. region.
• Customer Onboarding: Welcome new customers and guide them through the onboarding journey, ensuring a smooth transition onto the AutogenAI platform. 
• Project Management: Develop and execute tailored project plans for each customer, ensuring all timelines, milestones, and deliverables are achieved. 
• Platform Configuration: Configure the AutogenAI platform to meet each customer’s unique requirements, ensuring they experience immediate value. 
• Training Delivery: Conduct comprehensive onboarding training, including Foundations and Advanced sessions, via virtual or in-person formats, ensuring users are confident in using the platform. 
• Customer Engagement: Provide ongoing support and guidance throughout the implementation process, addressing any concerns and ensuring customers feel supported at every step. 
• Cross-Functional Collaboration: Work closely with Sales, Customer Success, and Product teams to ensure a smooth handover and continuous communication, enabling a cohesive customer experience. 
• Customer Communication: Maintain regular contact with customers to provide updates on new platform releases, answer questions, and address any issues that arise. 
• Customer Handover: Collaborate with internal teams to ensure a smooth transition from onboarding to Customer Success, setting the stage for long-term engagement. 

 

What You'll Bring to the Team:  

• Customer-Centric Mindset: A passion for delighting customers and delivering best-in-class experiences, with a focus on understanding and meeting their unique needs. 
• Project Management Skills: Ability to manage multiple onboarding projects simultaneously, maintaining high attention to detail and ensuring timely delivery of key milestones. 
• Exceptional Communication: Strong communication and presentation skills, capable of engaging with customers at all levels, from day-to-day users to key stakeholders. 
• Adaptability: Comfort in a fast-paced, ever-changing environment, with a proactive and flexible approach to problem-solving. 
• Technical Acumen: Ability to quickly learn and understand the AutogenAI platform and configure it to meet customer requirements. 

 

Requirements:  

• Customer Engagement: Proven track record of delivering exceptional onboarding experiences and managing multiple customer projects simultaneously. 
• Communication Skills: Exceptional written and verbal communication skills, with experience delivering training and presentations. 
• Cross-Functional Collaboration: Ability to work effectively with sales, customer success, and product teams to deliver a seamless onboarding experience. 
• Adaptability: Comfortable working in a dynamic, fast-paced environment (previous startup or consulting experience preferred). 

 

Preferred Qualifications: 

• Experience: 2+ years’ experience in a B2B SaaS company, preferably in an onboarding, implementation, or customer success role. 
• Start-Up Experience: Previous experience leading onboarding projects in a fast-paced startup environment. 
• AI Software Knowledge: Familiarity with AI software and applications. 
• Bid-Writing Industry Exposure: Understanding of the bid-writing space, including industry-specific challenges and opportunities. 

 

Compensation and Benefits:  

• Competitive Salary: $85,000 - $114,000 gross per annum, depending on specific experience and qualifications relevant to the role.   
• Stock Options: Meaningful equity in the company. 
• Comprehensive medical/dental/life insurance: Insurance coverage for individuals and families partially paid by the company as well as opportunity to participate in pre-tax health Flexible Spending Account. 
• Retirement Plan: Ability to invest your pre-tax dollars in a 401(k) retirement plan with company matching contributions. 
• Paid Time Off: Unlimited vacation (Yes, you read right!) 
• Flexible Work Options: Hybrid, with 2 days per week in our New York City office 
• Paid parental leave: 16 weeks if you’ve just given birth, 4 weeks if your partner has just given birth (after one year of year of service) 
• Additional Perks: Your choice of laptop (Mac or Windows), regular company events to connect with teammates, and opportunities for continued professional development. 

 

Our Principals - Culture in Action

• Customers, Customers, Customers – We win when our customers win. We speak their language, understand their needs, and believe in our product because we use it ourselves.
• Make It Happen – We act with urgency, take initiative, and focus on outcomes. If something needs doing, we do it—asking for forgiveness, not permission.
• Learn & Adapt – We embrace curiosity, continuous learning, and bold experimentation. Facts change, so we change our minds. Failures are lessons that push us forward.
• We Are All Owners – We own challenges, break the rules when necessary, and value reasoning over authority. No blame, just problem-solving.
• Raise the Bar – Good enough isn’t enough. We push boundaries, move fast, and believe there’s always a next level.
• Respect & Inclusion – Different perspectives make us stronger. We listen first, act with integrity, and always do what we say we will.
• Trust & Transparency – We are open, honest, and direct. Feedback flows freely, knowledge is shared, and we assume positive intent.

 

 

AutogenAI is an merit-based equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.