Technology Business Analyst - Process Optimisation and Digitisation

London

Reports to the Automation Associate Director

As part of our Group Transformation Programme this role will be a key member of the Process Optimisation and Digitisation (POD) team. This is an exciting role that will play an integral part in the POD and will contribute to continuous improvement initiatives to drive best practice, process optimisation and automation across the Aztec Group.

You will work collaboratively with developers, product managers and client facing teams to implement and work on requirements for the Group. As an ideal candidate, you have proven experience in a technical field, such as business analysis, software development, process automation and financial services.

Purpose: Understand and document business requirements for process automation, support automation delivery, testing and release in Azure DevOps and provision environments in low-code tools.

Key responsibilities:

  • Gathering requirements, gap analysis, root cause analysis and process definition
  • Customer engagement, requirements capture and "as-is" and "to-be" processes
  • Obtain a deep understanding of products and services to translate complex requirements for business and Aztec group alike
  • Work with the Product Managers and Development Team Lead to identify and undertake areas of analysis needed to deliver upcoming items on the roadmap
  • Working as a bridge between the IT and the business
  • Identifying business objectives and end-to-end processes to recommending technical solutions to improve operations
  • Leading on scoping technical functionality and software development
  • Analysing user stories and how applications should work from a technical standpoint
  • Collaborating with the IT team to ensure that the technical solution meets the IT Strategic objectives
  • Ensuring that the evaluation of a technical solution has integration/inter-connectedness to other systems at the forefront of the decision-making process, as highlighted in the IT Strategy
  • Writing user stories; high level user journey and business process flow charts and conduct ongoing user acceptance testing, product quality sign-off, and product documentation

Skills and Experience:

    • 8 + years' demonstrable experience of working as an automation focused Business Analyst
    • O365 / Power Apps / Power Automate skills
    • A professional qualification such as BCS
    • Previous Robotic Process Automation / Intelligent Automation experience
    • Understanding of business improvement tools such as Lean and Six Sigma would be an advantage
    • Understanding of the Financial Services industry and Fund Administration business would be an advantage
    • Excellent communication skills, humble in approach but robust in maintaining delivery
    • Pragmatic, problem solver, willing to solve problems or seek out required resolution
    • Demonstrable knowledge and understanding of AGILE software development lifecycle methodologies and Azure DevOps
    • Strong technical skills including, process analysis, user experience and project management
    • Analytical and demonstrates reasoned logic to decision making and judgments; considers external/internal factors and can recommend solutions in complex situations
    • Strong and effective communication skills with the ability to produce clear, precise, and concise written and presentation materials
    • Ability to effectively conceptualise and present ideas to a small or large audience in an in-person or virtual setting
    • Experience managing stakeholders is key and you will be comfortable operating across multiple jurisdictions with multiple stakeholders. You will be approachable and can operate at all team levels
    • Strong background in successfully managing and delivering change and understands the human side of change management and the alignment of this to the company’s culture, values, and people
    • Drive, passion, and enthusiasm for success and quality
    • Solves own problems without being asked, has a ‘right first-time’ attitude and learns from mistakes
    • Able to effectively deal with changing priorities or obstacles and to provide alternative options or solutions
    • Analytical mind with strong attention to detail
    • Resilience, to cope with demands and tight timescales
    • Willingness to learn, develop and grow

We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.

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