Inside Sales Project Manager

Greensboro, NC 27405

Are you an Inside Sales Project Manager looking for a new opportunity? As a leading Trane® independent office, Brady has brought together some of the best minds to bring efficient, reliable, and secure building solutions throughout central and eastern North Carolina. We take pride in all we do and in our Associates, which is why we offer competitive pay and compensation, benefits, growth opportunities, and more!

 

The Inside Sales Project Manager plays a critical role in driving revenue growth and delivering exceptional customer experiences within Brady Services. This position is accountable for quote generation volume and velocity, quote-to-close conversion rates, and seamless coordination of awarded projects with parts procurement and service delivery teams. The role combines consultative inside sales execution with project oversight, partnering closely with customers, field sales representatives, and field service technicians to convert leads into profitable projects and ensure successful delivery from quotation through completion.

The successful candidate will develop deep expertise in Brady’s full product portfolio and serve as a key contributor to the strategic growth of the Service business.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Other duties may be assigned.

 

  • Deliver inside sales support across all Brady Services business segments, with primary emphasis on Trane Service Product sales and associated service technician (“tech quoting”) generated opportunities.
  • Respond promptly to internal and external customer inquiries, providing technical guidance and handling special requests with a solutions-oriented approach.
  • Create accurate and timely quotations, coordinate quoted projects with parts procurement and service teams, review billing accuracy, deliver weekly progress updates on open jobs, and collaborate directly with Regional Service Project Managers.
  • Input selections into the Trane system and Salesforce, then issue purchase orders for timely project completion.
  • Partner with field technicians, outside sales, customer service, and inside sales representatives to develop comprehensive proposals for repairs, upgrades, retrofits, and controls projects.
  • Manage the full quoting process within Salesforce for every opportunity, ensuring complete and accurate documentation.
  • Maintain and update all sales records in Salesforce, including opportunities, closed-won projects, customer profiles, campaign results, and pipeline health.
  • Act as the internal champion and trainer for the company’s job quoting tool, driving adoption across technicians, inside sales, and the sales team.
  • Provide parts research support to field associates and collaborate with other Brady business units to resolve warranty and product-related issues.
  • Prepare professional written proposals for the Brady sales team as required.
  • Maintain expert-level knowledge of Brady’s products and services and actively identify cross-sell and up-sell opportunities to maximize revenue per customer.
  • Ensure full compliance with all federal, state, and local regulations, industry standards, and company policies.
  • Collaborate across all departments to uphold Brady’s mission, values, and commitment to customer excellence.
  • Flexibility to work occasional overtime or weekends to meet customer and business demands.

 

TEAMWORK:

  • Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
  • Continually look for ways to improve our processes and ability to serve our customers effectively
  • Improve personal performance on a continual basis

 

CUSTOMER SERVICE:

  • Provide responsive, professional and diplomatic customer service
  • Answer customer calls and correspondence quickly and pleasantly
  • Communicate with customers in a friendly, professional, and patient manner
  • Perform all duties with the goal of building and maintaining long-term customer relationships
  • Immediately address any customer’s concern and requests the involvement of other Company personnel as required

 SAFETY:

  • Follow all company safety programs and report any non-compliance to Parts Leader
  • Notify Parts Leader or Safety Manager of any unsafe conditions

 

SUPERVISORY RESPONSIBILITIES:  None.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:  Bachelor's degree or equivalent from an accredited institution; and two  plus years of related sales or commercial HVAC experience.

COMPUTER SKILLS:  Proficiency in Microsoft office programs is required, as well as a general familiarity with computers, and the ability to learn new software applications

CERTIFICATES, LICENSES, REGISTRATIONS:  Valid Driver’s License, Proof of personal insurance

LANGUAGE SKILLS:  Ability to read and write.  Ability to effectively communicate with co-workers and customers.  Ability to understand and translate correspondence from dictation.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to use hands to operate computer keyboard, and telephone and effectively communicate with others.  The associate frequently is required to sit and reach with hands and arms. 

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in a typical office environment. The position spends the majority of their time visiting customers offices, plants, and jobsites.  During these travel situations, the associate is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme heat, and vibration.   The noise level in the work environment is usually moderate.

OTHER REQUIREMENTS:                                                                                                                                                    

  • Ability to pass drug screening
  • Ability to prove US employment eligibility

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