New

Lead Clinical Admissions Therapist

Remote, United States

 

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

Charlie Health is one of the fastest-growing startups in the behavioral healthcare industry, dedicated to connecting individuals with life-saving mental health treatment. As a key member of our Clinical Admissions team, the Lead Clinical Admissions Therapist plays a pivotal role in ensuring that every patient and family member feels supported throughout the admissions process. In this position, you will oversee the facilitation of admissions for at-risk youth, guiding them through their journey toward personalized care.

This role is dynamic and multifaceted, acting as the first point of contact for potential patients. Your interactions will directly impact the success of our mission to expand access to high-quality mental health care. You will help to build rapport with families, assess clinical needs, and ensure a seamless, compassionate admissions experience. Additionally, you will support a team of Clinical Admissions Therapists and Associates, providing leadership, supervision, and guidance to enhance team performance and clinical excellence.

As the Lead Clinical Admissions Therapist, you will be expected to meet performance metrics related to admission rates, patient satisfaction, and time-to-admission. You'll also ensure the team adheres to strict documentation and compliance standards, driving continuous improvement across the department.

Charlie Health believes in working with purpose, and we’re looking for someone who shares this passion to join us as we continue to transform the behavioral healthcare landscape.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

 

Responsibilities

Leadership & Operational Support

  • Participate in weekly leadership meetings to identify barriers and implement team-level solutions.
  • Collaborate with Engineering Product and Design, Growth Strategy, and Care Strategy teams to refine assessment tools and workflows.
  • Partner with Learning & Development to support onboarding and continuing education initiatives.
  • Facilitate focus groups and team-building efforts that foster professional growth and organizational alignment.

Team Supervision & Coaching

  • Provide clinical and administrative supervision to a team of Clinical Admissions Therapists and Associates.
  • Performance-manage members in achieving key performance indicators (KPIs).
  • Conduct monthly chart audits to ensure documentation quality, compliance, and fidelity to clinical standards.
  • Deliver biannual performance reviews and provide ongoing performance feedback.

Client Assessment & Clinical Judgment

  • Conduct HIPAA-compliant virtual biopsychosocial assessments for clients presenting with a range of mental health concerns.
  • Build rapport with clients through compassionate, inclusive, and professional communication.
  • Assess clinical appropriateness for Charlie Health’s virtual intensive outpatient program (vIOP).
  • Coordinate with crisis teams or escalate to higher levels of care as needed during the assessment process.
  • Develop provisional diagnoses using DSM-5 criteria.

Care Coordination & Documentation

  • Assign clients to appropriate therapists, group schedules, and cohorts based on clinical fit and needs.
  • Ensure timely, accurate, and compliant documentation using electronic medical record (EMR) systems.
  • Work cross-functionally with Admissions Coordinators, Utilization Review, Clinical Teams, and Referral Sources to streamline the admissions experience.

Requirements

  • 2+ years of experience in behavioral health admissions
  • Independent licensure in a mental health discipline (e.g., LCSW, LMFT, LPC, LPCC, etc.)
  • Master’s degree in social work, counseling, psychology, or a related behavioral health field
  • Experience working with children, adolescent, and adult populations preferred
  • Demonstrated project management skills and ability to manage operational details in a fluid environment
  • Proven ability to motivate, lead, and communicate effectively across all levels of an organization
  • Ability to work flexible hours to meet the needs of the team and patients.
  • Must be able to work in the evenings until 6pm MT and weekends as needed to accommodate event programming. 
  • Work authorized in the United States and native or bilingual English proficiency
  • Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis. 
  • This position is not available for candidates with residency in CA, NY and CO at this time.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $66,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $73,000 and $88,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #li-remote

 

Our Values

  • Connection: Care deeply & inspire hope.
  • Congruence: Stay curious & heed the evidence.
  • Commitment: Act with urgency & don’t give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

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