Current openings at CTS

This position here at CTS is one of our most challenging technical roles. This position has the unique opportunity to handle high-level engineering issues, lead discussions for new facility build-outs, and be a technical leader here at CTS. These different responsibilities will require an individual to be well-versed with tracking details and seeing the "big" technical picture. While we are realistic that there will be areas of expertise that someone may not be familiar with, we do expect potential candidates to handle the majority of the responsibilities and will offer training and guidance when necessary. This role is especially for someone who has mostly been a jack of all trades. We are specially interested in an individual with cloud migration scoping.   RESPONSIBILITIES Develop technical scope of work and proposals for L3 solutions at the direction of Client Management and Sales.  Provide guidance, quality control and approval of proposals developed by Client Management and Sales  Act as Project Engineer/Manager for New Office/School Design Project.  Complete regular maintenance of Product Catalog and Solution Catalog (Tab Templates) at the direction of the Deputy Director of Solutions and Chief Strategy Officer.  Act as Subject Matter Expert at CTS for specific technologies/solutions and assist other Strategic Advisors and Client Managers with clients’ requests/questions.  Work with the Product Innovation Team to develop new client-facing solutions.  Execute strategic consulting engagements such as Prospect Assessments and Dedicated Strategic Advisory Services (CIO as a Service).  Develop expertise in client-specific industries and provide guidance on best practices with regards to applications and associated systems/workflows.  Occasionally participate in discussions with Prospects as a resource to Sales Team.    QUALIFICATIONS | SKILLS  10+ Years of technology services experience, ideally in a strategic role such as IT Director or as a vCIO or Pre-Sales Engineer at an MSP.  Experience implementing and/or architecting network infrastructure such as Switches, Wireless, Firewalls, and WAN Connectivity.  Experience implementing and/or architecting server/cloud infrastructure such as VMware, Windows Servers, Azure, Microsoft 365, and Google Workspace.  Experience developing OPEX and CAPEX budgets.  Project Management Certifications (CAPM, PMP) are a plus!  Strong written and oral communication skills.  Ability to occasionally manage multiple projects with competing deadlines and associated teams.  Ability to handle multiple tasks with a clear sense of ownership and priority.  Strong Microsoft Office or Google Apps skills, especially Excel / Sheets.  Self-motivated, able to move and adapt to rapidly changing priorities & client needs.    HOURS AND LOCATION The hours for this position are typically 9 AM to 5:30 PM EST, with some occasional after-hours work required based on client requests. This position is hybrid based out of Brooklyn, NY. Local travel throughout NYC (5 boroughs) and occasional regional travel is expected. It is acceptable to work from home when not at client locations, with the expectation of working in our Brooklyn office at least 1 day per week (usually Wednesdays). 

OVERVIEW Reporting to the Director of PMO, the Project Manager oversees high-priority projects from design handoff through implementation, ensuring quality and alignment across all stakeholders, including end users, distributors, and vendors. This role requires significant resource coordination and integration across functional teams.  The ideal candidate is a skilled communicator with strong IT project management experience, more specifically (a) construction buildouts or relocations, (b) MSP client onboardings, (c) Microsoft cloud projects. The ideal candidate is also adept in conflict resolution and problem-solving within fast-paced environments. You’re solution-oriented, self-driven, and thrive on continuous learning. Known for your positivity, attention to detail, and technical expertise, you build trust and foster teamwork while delivering project excellence.    RESPONSIBILITIES Lead large projects or program-level services from inception to completion.  Collaborate with teams to define project scope, deliverables, activity sequences, and work estimates, developing a comprehensive project schedule.  Align with stakeholders to prioritize objectives and establish acceptance criteria, managing expectations throughout.  Ensure project objectives are met within scope, time, cost, and quality constraints.  Actively monitor dependencies and risks, escalating and resolving issues as needed.  Lead and support team members, promoting adherence to process and efficiency.  Communicate regularly with project resources, internal teams, stakeholders, and vendors on project status.   REQUIRED SKILLS AND QUALIFICATIONS  8+ years in IT services, MSP.  6+ years as a Project Manager or Program Manager in IT.  Familiarity with construction projects and experience adjusting IT project plans to align with building schedules.  Knowledgeable in LAN/WAN, VoIP, MDM, Microsoft Server, Active Directory, Mac/PC support, and cloud solutions.  Experienced with ConnectWise or similar systems. Active CAPM or Project+ certification; PMP preferred.    HOURS AND LOCATION The hours for this position are typically 9:00 AM to 5:30 PM EST. This is a hybrid position that requires travel to our clients in the 5 boroughs of New York City and our office (Brooklyn), as needed.    COMPENSATION The salary range for this position is $100,000 to $120,000 annually.