Growth Lead

About Cleo

At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.

Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.

If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.

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About the role: 

We’re looking for a sharp, driven Growth Lead to help unlock Cleo’s next phase of Growth. Sitting at the intersection of data, product and commercial strategy, you’ll use your analytical superpowers and bias for action to accelerate engagement and revenue. 

As Growth Lead, you’ll act as a strategic partner across squads, owning and driving high impact growth initiatives from uncovering user insights and ideating new features to prioritising roadmaps and leading experimentation. 

Coordinate the strategy across the business to align acquisition, onboarding, churn prevention, and resurrections to improve long term subscriber retention

Key Responsibilities:

• Drive long-term growth of Cleo products and features through a combination of data analysis, product ideation, and experimentation to optimise product experience
• Own the retention roadmap and prioritisation of initiatives and connect retention work directly to metrics like CAC payback, and LTV growth.
• Use data to understand trends in user behaviour and product usage to influence strategy
• Identify opportunities to drive growth and prioritize them to maximise long-term growth
• Use these opportunities to feed into road mapping and resource allocation
• Execute on projects by working closely with engineering, product management, data science and other members of product teams to land impact on product goals. 
• Support areas of the business and squads to understand how they can progress towards their goals faster
• Lead experimentation from designing tests to analysing results in order to make launch decisions
• Collaborate across squads, ensuring transparent communication and efficient stakeholder management.
• Share customer insights to refine targeting, messaging, and product development
• Stay updated on industry trends and growth techniques
• Coordinate with cross-functional teams to ensure seamless execution of growth initiatives.

About you:

• Addicted to having an outsized impact and focusing on the outcome beyond all else
• Problem solver who can effectively structure problems to generate buy-in
• 5 + years of relevant experience in growth and engagement with a proven track record of execution in high-growth, fast-paced and product-led businesses
• Deeply analytic with the ability to use SQL to dig into data 
• Exceptional communication, leadership, and collaboration skills.
• Ability to grasp product intricacies rapidly and deeply immerse in the domain.
• Experience in aligning team's work with company values and OKRs.
• Proactive approach to decision-making and problem-solving.
• Deep understanding of agile methodologies and their application in growth initiatives.
• Experience and passion for user engagement and growth strategies

What do you get for all your hard work?

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ This is a G3/G4 role so we can pay up to  £80k p.a, depending on experience.
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.
• Other benefits;
• Company-wide performance reviews every 6 months
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
• 6% employer-matched pension in the UK
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• Workplace Nursery Scheme
• And many more!

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

UK App access: The Cleo app is no longer downloadable in the UK (but only until next year). If you’re an existing user, you’ll still have access to the app. But some features won’t be available (just for a little while). Why? 99% of our users are based

in the US – where financial health is often overlooked. We’ve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then we’ll be able to apply what we learn to better support our UK users in the future.