Business Analyst

Pay Range: $73,944.00 - $90,705.00

Remote Eligible: Hybrid

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.

 

General Purpose of the Position 

Provides business analysis expertise for organizational initiatives, strategies, innovative solutions, and process improvements through development of business requirements, collaboration with business owners and other stakeholders, and coordination with vendor partners in support of business unit and member service needs. The Business Analyst will work with all areas of the organization to develop, document, and communicate detailed business requirements that describe the business need and solution scope in addition to providing quality analysis and testing expertise. This position will interact and drive consultative conversations across all areas of the organization. This is an operational role, requiring attention to detail, stakeholder interactions, and management of expectations within business and technical teams.  

ESSENTIAL DUTIES AND RESPONSIBILITIES (including the following). May perform other duties as requested or assigned. 

• Accountable for developing, defining, and documenting business requirements that describe the business need and solution scope, and communicate them effectively to organizational stakeholders, vendors, and Project Managers as needed  

• Collaborate with technical and business experts, adhering to enterprise architectural frameworks and roadmaps to design processes, systems, and information/data architectures 

• Responsible for writing comprehensive functional specifications that can be used by solutions/systems engineers to support the creation of technical designs and delivery of business and technical requirements 

• Build and maintain an in-depth knowledge of the processes, systems, and data in a defined capability/service delivery area 

• Provide process expertise to others to understand the impact of system enhancements on the company’s processes and how system functions and processes will generate the intended outcomes for business 

• Remain up to date on technology trends, opportunities, compliance, and regulatory requirements within a defined capability/service delivery area 

• Responsible for communicating documented findings to technical team members, creating, and validating proposed resolutions, ensuring the initial issues were corrected, and that impacts are understood.  

• Coordinate user acceptance testing (UAT) to ensure business requirements are satisfied and ensure proper UAT documentation is produced (based on use cases and test requirements) 

• Support proper training, transition, change management, and cutover plans are developed and executed to ensure proper user adoption and minimize business disruption 

• Provide project management support for small/medium size projects. For example, project planning and execution, issue management and status reporting 

• Support and organize research on financial, product, market, operational, and other relevant areas to assist in strategic and business planning across the organization 

• Own and develop relationship with key stakeholders and vender partners, working with them to optimize and enhance our integration efforts 

• Contributes to developing organizational skills and fostering teamwork to support and execute strategic initiatives. Collaborates with business leaders to define, communicate, and evaluate initiatives aligned with organizational objectives. Aligns all project work with membership needs, organizational strategic areas of focus, and credit union core competencies. 

• Adhere to all Federal and State laws and regulations applicable to the Credit Union, including the Bank Secrecy Act and OFAC. Adheres to all regulatory requirements, both within the Credit Union industry and in general. Maintain an understanding of regulations and other external drivers that may affect the organization. 

• Responsible for compliance with the Fair and Accurate Credit Transaction Act (FACTA), the Bank Secrecy Act (BSA) and the Anti Money Laundering Act, including monitoring for such illegal activity as it applies to this position. 

 

Requirements 

EDUCATION AND EXPERIENCE 

A Bachelor’s degree in Finance, Business Administration, Marketing, Information Systems Management, Computer Science, or a related field, or an equivalent combination of education and experience, is required. Candidates should have at least four (4) years of relevant work experience with progressively increasing responsibilities. Certification from IIBA, PMI, or other industry-recognized organizations is preferred, or candidates should be able to obtain such certification within one (1) year of hire. A solid understanding of financial services and the technologies relevant to the service delivery area is necessary. Proficiency in the Microsoft Office Suite, including Visio or similar applications, is required. Experience in creating key business analysis deliverables, such as functional specifications and test cases, is essential. Demonstrated experience with process analysis methodologies, including process flow definition, data flow diagramming, and use case development is required. A working knowledge of project management methodologies, such as Agile and Waterfall, as well as familiarity with the ITIL framework is preferred. 

OTHER SKILLS AND ABILITIES 

• Strong written and verbal communication skills. 

• Ability to collaborate with team members and stakeholders. 

• Understanding of organizational data flow and its use in decision-making. 

• Ability to perform basic cost/benefit analysis and assist in business case development. 

• Strong analytical, critical thinking, and problem-solving skills. 

• Ability to adapt to fast-paced, matrix environments and work on multiple tasks simultaneously. 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is typically required to sit for long periods.  The employee continually is required to talk or hear. The employee is occasionally required to stand, walk, stoop, and reach with hands and arms. The employee will occasionally lift and/or move up to [10] pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

 

Core Competencies 

MEMBER FOCUSED  

Creates trust by building relationships and actively discovers the right solutions for Members and peers; understands that the credit union exists because of Member trust and loyalty in the organization and employees; is passionate and dedicated to meeting the expectations and requirements of internal and external Members.  

COOPERATION AND TEAMWORK  

Relates well to all kinds of people; builds appropriate rapport; works harmoniously with others; uses and understands diplomacy and tact; encourages collaboration; seeks opinions; is candid with peers; values working relationships. Readily puts in extra effort to accomplish important tasks. 

DECISION QUALITY  

Understands the member’s best interest is first; demonstrates decisions which are based on creating the best possible outcome for the member; makes decisions based on a mixture of analysis, wisdom, experience, and judgment; most recommendations and decisions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. 

PROBLEM SOLVING  

Uses rigorous logic and methods to solve difficult problems creating effective solutions; is resilient and will own the solution and the problem; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers. 

ACTION ORIENTED   

Pushes self and others to achieve the best possible results for the Member, organization, and employees; proactively seeks out opportunities; raises hand, rather than waits to be asked; not fearful of acting with a minimum of planning; understands that it’s OK to make a mistake (fail forward). 

ADAPTABLE  

Learns on the fly; is a relentless, versatile and an active learner; open to change; can learn new skills and knowledge; analyzes both successes and failures for opportunities to improve; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weaknesses and limits. 

INNOVATION 

A cultural mindset that supports new ideas, fosters experimentation, and drives continuous improvement to deliver member value. 

Combines and brings forward ideas in unique ways to make connections between disparate ideas; willingness to explore different lines of thought and suggestions and try new ideas through experimentation, views situations from multiple perspectives; brainstorms multiple approaches/solutions to benefit members. 

 

Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. 

Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.