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Principal Product Manager, Payment Optimization

San Francisco, CA, United States

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

As the Principal Product Manager for Payment Optimization, you will lead the vision, strategy, and execution of Crunchyroll’s payment orchestration and fraud mitigation platforms. You'll be responsible for building intelligent, scalable systems that increase payment success, reduce passive churn, and minimize fraud risk across all platforms and markets. This is a high-impact, highly cross-functional role that sits at the intersection of user experience, revenue growth, fraud, and platform trust. This role will report into Crunchyroll's VP of Product Management and is a hybrid role which can sit out of our San Francisco, Los Angeles, or Dallas office. 

Key Responsibilities

  • Payment Optimization Strategy – Define and drive the roadmap for payment success across global platforms by orchestrating smarter routing, retries, and logic that adapts to market behavior, cost, and risk.
  • Dynamic Payment Orchestration – Partner with Engineering to build a flexible orchestration layer that integrates with multiple PSPs and enables dynamic decisioning to optimize for success rates, cost efficiency, and redundancy.
  • Fraud & Abuse Mitigation – Lead our product strategy to detect and prevent payment-related abuse, including stolen card use, account sharing, promotion exploitation, and bot-driven subscription fraud.
  • Global Payments Resilience – Build infrastructure that supports regional payment methods, mobile wallets, and platform-specific flows (e.g., Apple, Google, PayPal), ensuring compliance, consistent performance, and fallback logic in case of failure.
  • Data-Driven Optimization – Define KPIs, report, and build feedback loops using transactional data, fraud trends, and churn metrics to continuously improve our success rates and fraud prevention capabilities.
  • Compliance & Risk Management – Partner with Legal, Security, and Finance to ensure payment systems are secure, compliant with PCI and regional regulations, and designed with user protection in mind.
  • Cross-Functional Collaboration – Work closely with Finance, Engineering, Legal, CX, and external partners (e.g., PSPs, fraud vendors) to execute initiatives and scale payment systems globally.
  • Platform Thinking – Ensure the platform is extensible, observable, and supports experimentation at scale—for example, A/B testing retry logic or fraud scoring thresholds.

What Success Looks Like

  • Drive measurable increases in global payment success rates and reductions in passive churn.
  • Deliver a scalable, intelligent payment orchestration platform with multi-PSP integration and dynamic optimization for cost, risk, and conversion.
  • Lead fraud and abuse prevention initiatives, reducing payment-related fraud and losses.
  • Ensure full compliance with PCI-DSS and global payment regulations, partnering with Legal, Security, and Finance.
  • Leverage payment, fraud, and churn data to build automated reporting, optimization loops, and continuous platform improvements.
  • Foster strong cross-functional collaboration with Engineering, Finance, Legal, CX, and external vendors.
  • Build an extensible, resilient payment infrastructure that enables experimentation, A/B testing, and rapid scaling.
  • Establish yourself as a trusted leader driving payment innovation, risk reduction, and revenue growth across the organization.

About You

  • 15+ years of product management experience, with at least 5 years focused on payments, fraud prevention, or monetization systems in a global consumer platform.
  • Deep understanding of payment processing systems, PSP integrations, retry logic, and fraud detection techniques.
  • Experience with global payment methods and checkout flows across web, mobile, and OTT platforms.
  • Strong product instincts with the ability to balance conversion, risk, and long-term scalability.
  • Comfort designing platform-level infrastructure that enables internal and third-party integrations.
  • Proven ability to lead large, cross-functional initiatives and influence without direct authority.
  • You are humble, hungry, an influential cross-functional partner, and a talent multiplier within your org.

Nice to have 

  • Experience in subscription billing platforms (e.g., Recurly, Stripe, Braintree, Adyen, etc.)
  • Familiarity with fraud scoring engines, behavioral analytics, and third-party risk vendors.
  • Background working on monetization within a streaming service or mobile-first platform.
  • Ability to tie payment performance to user outcomes like churn, LTV, and user trust.
  • Experience with user education around payment failures or fraud recovery.

About the Team

Join Crunchyroll’s Service Monetization Product Team and help shape the future of how anime fans around the world subscribe, pay, and stay engaged with our platform. Our team is responsible for building a modern, flexible, and intelligent payments platform that powers Crunchyroll’s global subscription business.

We’re focused on unlocking scalable growth and resilient recurring revenue by optimizing payment success rates, improving renewals and reducing passive churn, and protecting the platform from payment fraud and abuse. Whether it’s enabling the next preferred payment method, routing transactions dynamically for higher success, or fighting fraud before it impacts users, we’re building the systems that make Crunchyroll’s flywheel spin.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

  • Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
  • Flexible time off policies allowing you to take the time you need to be your whole self.
  • Generous medical, dental, vision, STD, LTD, and life insurance
  • Health Saving Account HSA program
  • Health care and dependent care FSA
  • 401(k) plan, with employer match
  • Employer paid commuter benefit
  • Support program for new parents
  • Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.

Pay Transparency - San Francisco, CA

$245,000 - $300,000 USD

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

  • Courage. We believe that when we overcome fear, we enable our best selves.

  • Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

  • Kaizen. We have a growth mindset committed to constant forward progress.

  • Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

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Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

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