Operations Manager, Cloudkitchens - Richmond

Welcome to Cloudkitchens!

Build your career and innovate the future of food!

We are hiring for ambitious technology startups building the next generation of food delivery. The ghost kitchen industry is currently in hyper-growth mode looking for rock-stars to work at their facilities. They are constantly growing and innovating in the space and are looking for driven and excited people who can help build out the role and help grow the business and function!

Our many ghost kitchen facilities are looking for a Associate Operations Manager: leaders of their hourly staff members(except our self-processing facilities) and main point of contact of the facility to address any maintenance issues from the kitchens as well as assist the hourly team members who are mainly spending their time moving orders; handling some administrative and customer support, as well as general maintenance and repairs in the facility.

Who we are

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

What you’ll do

As an Associate Operations Manager at one of our cloud kitchen facilities, you will play a pivotal role in overseeing daily operations, ensuring facility maintenance, working to get prospective partners onboarded, and delivering exceptional customer support.

Responsibilities:Team Management:

• Lead and train a dedicated facility team, handling scheduling, training, and performance management.
• Manage an efficient order fulfillment process, and deliver excellent customer service.
• Manage a janitorial team; uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.
• Cultivate a positive and inclusive work environment, fostering teamwork and communication across teams and departments.

Sales:

• Leading facility tours where you will proactively engage with restaurants as part of relationship building and leading the overall sales pitch
• Develop and maintain internal relationships to set proper expectations with potential customers and continually seek out value adding opportunities (for customers) that other teams can test out.

Customer Support and Retention:

• Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise.
• Quarterback the onboarding process for new restaurant partners, including assistance with permits, online delivery platform setup, and launch strategy planning.
• Manage the overall partner experience, preventing churn, and extending partner lifecycle.

Administrative & Strategic:

• Participate in planning sessions with management and peers, utilizing data to make decisions.
• Review and report KPI metrics to facility management and contribute to goal setting.
• Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability.

Building Repair and Maintenance:

• Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts.
• Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

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