Associate Operations Manager, CloudKitchens - Brooklyn

Who we are 

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. 

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains. 

What you’ll do

As an Associate Operations Manager at one of our ghost kitchen facilities, you will play a pivotal role in overseeing daily operations, ensuring facility maintenance, working to get prospective partners onboarded, and delivering exceptional customer support.

Responsibilities: Team Management:

• Lead and train a dedicated facility team, handling scheduling, training, and performance management.
• Manage a highly efficient order fulfillment process, and deliver excellent customer service
• Cultivate positive and inclusive work environments, fostering teamwork and communication across teams and departments.

Building Repair and Maintenance:

• Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts.
• Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services.

Health and Cleanliness:

• Manage a janitorial team (either internal or external, depending on the site); uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.
• Monitor partner compliance with safety and health department protocols.
• Enforce proper waste disposal procedures, responding promptly to cleaning-related emergencies.

Customer Support and Retention:

• Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise
• Manage the overall partner experience, preventing churn, and extending partner lifecycle.

Administrative & Strategic:

• Train with senior positions in support, data analytics, and reporting.
• Participate in planning sessions with management and peers.
• Review and report KPI metrics to facility management and contribute to goal setting.
• Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability.

Key Qualifications

• Strong leadership and communication skills
• Experience in operations management or related field
• Ability to analyze data and make strategic decisions
• Proficiency in project management tools and software
• Knowledge of supply chain and logistics processes
• Not being afraid of getting your hands dirty when needed

Why join us 

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500B- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

Looking forward to sharing more about a Career of Substance at Cloudkitchens!


What else you need to know

 

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Unlimited Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Supplemental Pay:

• Bonus opportunities
• Equity in the form of LTIPS(Long Term Incentive Plan)
• Technology Stipend($75 a month)

Experience:

• Employee Management/Assistant Management: 2 years (Preferred)
• Restaurant management: 2 years (Required)
• Property management: 2 years (Preferred)

Ability to Commute:

• Brooklyn (Required)

Work Location: Onsite
 

Ready to join us as we serve those who serve others? 

 
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