Job Application for Account Executive – Voice Specialist at Custom Computer Specialists

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

The Account Executive – Voice Specialist is responsible for driving net-new revenue and expansion opportunities within CCS’s Unified Communications and Voice portfolio. This individual will serve as a subject matter expert in cloud telephony, Microsoft Teams voice enablement, and enterprise collaboration platforms, positioning CCS as a strategic voice transformation partner.

This role is quota-carrying and focused on selling recurring revenue solutions (MRR/TCV), including Operator Connect, Webex Calling, SIP Trunking, Contact Center, CCS Connected Voice and eFax. The ideal candidate understands both legacy telecom environments and modern cloud UCaaS architecture and can translate business outcomes into technical solutions. Familiarity with Managed Solutions environments is a plus.

What You'll Do:

1. Revenue Generation & Quota Achievement

Own and exceed annual gross margin quota aligned to recurring Voice/UC solutions.
Drive new logo acquisition and expand voice footprint within existing CCS accounts.
Sell multi-year agreements with focus on MRR growth and long-term TCV expansion.
Maintain a healthy 3–5x pipeline coverage ratio.

2. Voice & Unified Communications Expertise

Position CCS Voice portfolio including:
- Microsoft Teams Operator Connect
- Webex Calling
- SIP Trunking
- Cloud PBX – CCS Connected Voice
- Contact Center solutions
Conduct voice environment assessments and migration roadmaps.
Translate legacy PRI/SIP/analog environments into modern cloud-first architecture.
Partner with Sales Engineering to scope technical requirements and solution design.

3. Target Market Development

Focus on mid-market and upper mid-market organizations (100–2,500 seats).
Prioritize Microsoft 365 environments ideal for Teams voice enablement.
Identify vertical opportunities in K-12, Healthcare, SLED, and SMB markets.
Drive campaigns aligned with CCS Managed Services and Security cross-sell motions.

4. Strategic Selling & Process Discipline

Utilize MEDDPICC methodology to qualify and advance opportunities.
Maintain accurate CRM hygiene, forecasting, and pipeline documentation.
Collaborate with RevOps, Marketing, and Client Success for seamless lead-to-cash execution.
Present ROI models that demonstrate telecom cost savings and productivity gains.
Ability to assist in developing an agent/channel pipeline.

5. Cross-Sell & Portfolio Integration

Bundle voice solutions with:

Managed Services
Security & Compliance (CMMC, vCISO)
Network modernization

Position CCS as a single-provider strategy versus fragmented telecom vendors.
Perform other job-related duties as assigned

Key Performance Indicators (KPIs)

Annual Gross Margin Quota Attainment
Monthly Recurring Revenue (MRR) Growth
Total Contract Value (TCV) Closed
Pipeline Coverage Ratio (3–5x)
Win Rate %
Average Deal Size
Multi-Year Agreement Penetration
Cross-Sell Attach Rate

What You Bring:

5+ years of B2B technology sales experience
3+ years selling UCaaS, telecom, or cloud voice platforms
Experience selling Microsoft Teams voice or similar collaboration ecosystems
Strong financial acumen (GM%, TCV, MRR models)
Proven track record of exceeding quota in recurring revenue models
Experience selling into mid-market and enterprise accounts

Bonus Points If You Have:

Experience with MSP sales models
Familiarity with Microsoft 365 licensing ecosystem
Understanding of SIP, SBCs, Direct Routing, and cloud migration strategies
MEDDPICC trained or certified
Background in consultative/solution-based selling

Competencies

Executive-level communication skills
Business outcome–driven positioning
Technical fluency without overcomplication
High urgency and disciplined pipeline management
Competitive mindset with “refuse to lose” mentality
Cross-functional collaboration

Compensation Structure

Base + Commission (50/50 OTE model recommended)
Commission based on Gross Margin
Accelerators for multi-year contracts and MRR-heavy deals
SPIFs tied to strategic vendor initiatives (e.g., Microsoft, Cisco)

Why This Role Matters

Voice is often the entry point into deeper client relationships. This role directly supports CCS’s strategy of expanding recurring revenue, productizing managed voice offerings, and positioning Microsoft Teams as a full telephony platform within existing M365 accounts. The Voice Specialist will serve as a growth catalyst for both new logo acquisition and cross-sell expansion across the CCS portfolio.

#IND

CCS Offers:

Competitive salaries
Comprehensive benefits including:
- Medical and dental plans
- Company paid vision and short and long term disability plans
- Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
- 401K with employer match
- Tuition reimbursement
- Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
- Company paid life Insurance
- Paid holidays and vacation
- Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

First Name

Last Name

Preferred First Name

Country

Phone

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

School

Select...

Degree

Select...

Discipline

Select...

LinkedIn Profile

Website

Are you authorized to work in the United States for any employer?

Select...

Have you applied to CCS in the past?

Select...

Have you ever been employed by CCS?

Select...

What is your current employment status?

Select...

What is your desired salary?

Are you subject to any non-compete, non-solicitation, or confidentiality agreements with your current or former employers that would impact your employment at CCS?

Select...

Do you have a valid drivers license and access to a reliable vehicle?

Select...

I understand that this application is only valid for the position applied for at present and that the Company is not obligated to retain or consider this application for future openings. I understand that the Company may conduct an investigation of all statements contained in this application and my suitability for employment with the Company. I also understand that the Company may require that I submit to and pass a drug/alcohol test as condition of employment, and I hereby consent to the same. I UNDERSTAND THAT ANY FALSIFICATION, MISREPRESENTATION OR OMISSION BY ME PERTAINING TO THIS APPLICATION OR ANY RELATED DOCUMENT WILL RESULT IN IMMEDIATE TERMINATION FROM EMPLOYMENT OR REMOVAL OF MY APPLICATION FROM CONSIDERATION. I authorize the Company to secure information concerning my suitability for employment with the Company from all references, former employers, education institutions, public agencies and/or licensing authorities, and for those parties to provide such information to the Company. I hereby waive and release any and all claims I have or may have against any person or entity arising from any request for or gathering or disclosure of such information. I UNDERSTAND THAT IF I AM EMPLOYED BY THE COMPANY, MY EMPLOYMENT CAN BE TERMINATED, WITH OR WITHOUT CAUSE AND WITH OR WITHOUT NOTICE, AT ANY TIME FOR ANY LAWFUL REASON AT THE OPTION OF THE COMPANY OR MYSELF. I also acknowledge and understand that this employment application is not, nor is it intended to be, a contract of employment, and that no manager, supervisor or representative of the Company, other than the President of the Company, has authority to enter into any agreement for employment for any specific period of time, or to make any agreement contrary to the foregoing. BY SELECTING YES, THIS CERTIFIES THAT I HAVE READ AND UNDERSTAND THE FOREGOING AND TO THE BEST OF MY KNOWLEDGE AND BELIEF, THE INFORMATION ON THIS FORM IS TRUE AND CORRECT. BY SELECTING YES, THIS ALSO CERTIFIES THAT I AGREE TO BE BOUND BY THE TERMS AND CONDITIONS IN THIS APPLICATION.

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Custom Computer Specialists’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Select...

Are you Hispanic/Latino?

Select...

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Account Executive – Voice Specialist

CCS Offers:

EEO Statement:

Apply for this job

Voluntary Self-Identification

Voluntary Self-Identification of Disability