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Key accounts Customer Success Intern (x/f/m)

Milan
 
Doctolib is looking for a Key Accounts Customer Success Intern to join our Hospitals Business Unit. This team is in charge of implementing and monitoring Doctolib solutions in Hospitals and Large organisations, while ensuring high satisfaction of our clients.

What you’ll do

You will support the team in the following areas:

  • Set-up the project framework and governance with the client, defining the key objectives, KPIs and timeline;
  • Participate in the project: prepare & animate project meetings, coordinate all the streams with the client, identify & solve potential roadblocks, follow-up the advancement vs objectives and timeline
  • Give recommendations to perfectly integrate Doctolib into the client's environment: audit the activities, propose new ways of organization integrating Doctolib, ensure perfect integration into their IT systems working closely with the Technical consultant on the project
  • Support the team in planning the future: identify opportunities to develop Doctolib inside the client (new users, new services..), ensure users are autonomous and that the right governance is in place, plan passover with the Key Account Performance Manager
  • Establish relevant KPIs to monitor project success and ensure client satisfactions and alignment with strategy

Who you are

If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!
You could be our next team mate if you:

  • You are a studying in Healthcare Economics or Biomedical Engineering;
  • You are comfortable with SAAS technologies or you have a keen interest in tech;
  • You have an analytical mindset and can structure projects;
  • You have strong communication skills, both written and oral;
  • You can find solutions and know how to explain them simply;
  • Italian is your mother tongue and you're fluent in English.

What we offer

    • 6 months internship
    • A monthly allowance (1.000 euros gross by month)
    • Transportation costs covered (Milan ATM subscription)
    • Hybrid mode (min 3 days in the office/week)
    • Sport offer with Fit-Prime
    • Meal vouchers - 8€/working day
    • Continuous training programs on all key competencies (English, soft skills, expertise)
    • Internal mobility opportunities you're welcome to apply for
    • High-quality office spaces supporting collaboration, health and wellbeing
    • Participation in team building & company events
    • Access to our discount platform Corporate Benefits & local partnerships
    • Breakfeast in the office ! 

The interview process 

  • An interview with a Recruiter (30’ in English)
  • An interview with one or two Manager from your future team (45’)
  • A final Interview with the BU Director (30’)

At Doctolib, we believe in improving access to healthcare for everyone - regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it!

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you! 

All the information transmitted via this form is processed by Doctolib for the purpose of managing applications. 

If you wish to exercise your rights or if you have any questions about the processing of your data, you can write to us at hr.dataprivacy@doctolib.com.

 

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Diversity & Inclusion - Voluntary Equal Opportunity Monitoring

We don't just accept Diversity at Doctolib, we respect and celebrate it!

At Doctolib, we support not only the growth of our team but also it's Diversity. We want to ensure that our recruitment process is accessible for everyone and that we can create a balanced workforce reflective of the society we live in.

This enables us to learn from one another's variety of experiences and points of view that will then be reflected in our policies and product, and contribute to transforming healthcare for all.

To achieve this, we invite applicants to share their demographic background/gender identity. You are not obliged to answer the question but the more information is being provided, the better we can understand where and what needs to be improved.

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