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Customer Success Enablement Manager

Lindon, UT

Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.

Awardco is hiring a strategic, execution-focused GTM Readiness & Training Manager to lead enablement across our Customer Success team. You’ll oversee new hire onboarding, lead internal training programs, and drive our go-to-market readiness strategy in partnership with Product, Marketing, and CS Ops. While the Knowledge Base is owned by the Ops function, you’ll ensure enablement timelines and deliverables stay aligned with documentation schedules and launch needs. You’ll manage a direct report (Enablement Specialist) who supports onboarding and training execution and will play a key role in improving how our CS team learns, evolves, and scales with the business. This is a high-impact leadership role for someone passionate about enablement with a clear view of how training and GTM readiness drive results.

What you will do: 

  • Operationalize and expand the existing GTM readiness plan in collaboration with Product, Marketing, CS Ops, and Enablement
  • Own internal enablement for the CS team, including onboarding, certifications, department trainings, and skill development
  • Align enablement deliverables with documentation timelines managed by CS Ops, ensuring seamless launch support across teams
  • Manage and coach the Enablement Specialist responsible for new hire onboarding and the weekly Knowledge Dome training
  • Deliver talk tracks, live/internal training sessions, FAQs, and other enablement assets for product and feature rollouts
  • Build a proactive training calendar that aligns CS development with business and product priorities
  • Partner with CS leadership to define learning priorities and track progress toward training goals
  • Plan and execute monthly customer webinars (HWBT) and oversee community engagement in our customer admin community
  • Design feedback mechanisms (surveys, manager check-ins, QBRs) to measure training effectiveness
  • Collaborate with Product and CS Ops to identify knowledge or readiness gaps and close them before they impact customers

What you will bring:

  • 5–7 years of relevant experience in customer success enablement, learning & development, GTM program management, or similar roles—may include a blend of enablement leadership, instructional design, cross-functional program delivery, or senior-level CS roles with a focus on training and rollout readiness
  • Proven success in cross-functional GTM planning and enablement execution
  • Experience designing and delivering training for CS or customer-facing teams
  • Strong project management and content planning skills
  • 1-2 years of experience managing or mentoring junior operations or enablement team members

Preferred Qualifications

  • Familiarity with LMS tools (e.g., Rise), webinar tools (Zoom, Demio), and documentation platforms
  • Experience coordinating with CS Ops or Product to manage enablement timelines
  • Background in instructional design or adult learning theory
  • Experience running customer-facing education programs (e.g., webinars, communities)
  • Comfort facilitating live training sessions and team-wide education efforts

Why Awardco:

Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or prot...ed veteran status and will not be discriminated against on the basis of disability.

Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Disclaimer: Please be aware that all official communication regarding your application will only come from an email address ending in @awardco.com. If you receive any communication from a different domain, it may be fraudulent, and we encourage you to report it.

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