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Global Technical Consultant

London, United Kingdom

Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognised for their efforts—especially our own employees! And as winners of Glassdoor’s Best Places to Work (U.S.), Best and Brightest in the Nation (U.S.), and Great Place to Work (U.S.), we do much more than talk the talk. 

As a Global Technical Consultant, you will play a critical role in bolstering Awardco’s global account coverage and supporting our clients across time zones. In this extended-hour role (5am - 1pm BST), you will ensure continuous support to technical resources for our international customers while collaborating with cross-functional teams to triage, resolve, and escalate complex client issues. As a member of the London-based Client Success team, you will partner with CSM, implementation, and support functions to educate customers on the functionality of the Awardco platform features. You will troubleshoot technical issues brought to you by client administrators and act as a front line resource for individuals running their rewards and recognition programmes.

What you will do:

  • Provide technical guidance and support to clients administrators navigating the Awardco platform, ensuring they can maximise utilisation, configuration, and overall site performance.
  • Effectively triage and prioritise client needs in real time, especially during hours when many cross-functional teams are offline.
  • Act as a primary technical point of contact for global clients, validating and understanding their business needs and expectations.
  • Document issues comprehensively and drive resolutions forward through effective project management practices and coordination with internal teams.
  • Ensure smooth handoffs and alignment with other technical and client success team members across time zones, maintaining a seamless client experience.
  • Advocate for clients internally, providing clear and actionable insights to inform product enhancements and ensure the highest level of client satisfaction.

What you will bring:

  • Superior problem-solving skills and a growth mindset toward oneself and others.
  • Undergraduate degree in Business Administration, Computer Science, IT, or a related field, or 3+ years of experience in technical account management, client success, or a related support role in a SaaS or digital solutions environment.
  • Proven ability to manage complex client interactions, including triaging urgent needs, navigating escalation protocols, and driving resolution in a structured and strategic manner.
  • Strong understanding of digital platforms and SaaS products, with the ability to communicate technical concepts effectively to diverse audiences.
  • Exceptional project management and organisational skills to coordinate and document client issues and needs, even when working independently.
  • Analytical mindset with the ability to interpret data and metrics to identify trends and inform next steps.

Why join Awardco?

  • We have a revolutionary, client-approved product
  • We are an accelerating business backed by renowned investors
  • Join the EMEA go-to-market team in Grade-A London office space, 5 minutes away from London Bridge Station
  • Comprehensive benefits package including private medical insurance, showers and bike storage, free coffee, cool swag, endless snacks, regular team lunches, a monthly A-Pay points stipend, and an appreciation-first working environment

Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Disclaimer: Please be aware that all official communication regarding your application will only come from an email address ending in @awardco.com. If you receive any communication from a different domain, it may be fraudulent, and we encourage you to report it.

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