Medical Intake Nurse

Foster City, California, United States

Join Joyous in our mission to revolutionize mental health care. As pioneers, we leverage very low dose (VLD) ketamine, AI-powered treatments, and advanced technologies to make mental health care effective, accessible, and affordable. With a team of nearly 120 professionals, we've transformed over 60,000 lives, leading a mental wellness revolution for a future where everyone can thrive. Working with us offers more than a job; it's a chance to be part of a life-saving mission that promotes health and compassion worldwide. You'll push mental health care boundaries with AI innovations, contributing to meaningful change and experiencing significant professional growth. At Joyous, we're creating lasting impacts, one life at a time.

The Role:

The Medical Intake Nurse is the first point of contact for patients via telehealth video calls after they complete our qualifying intake form. This role blends patient advocacy, medical intake review, and an educational approach to engagement, ensuring that patients feel informed, excited, and ready to move forward with treatment.

The ideal candidate is passionate about mental health, well-versed in the benefits of ketamine therapy, and comfortable leading engaging, educational video calls to guide patients through their initial steps.

Location:

This role will be hybrid at our HQ in Foster City, CA.

Key Responsibilities:

  • Telehealth Video Call-Based Patient Engagement & Advocacy
    • Conduct initial intake of patients who qualify for treatment, providing them with an exceptional first-touch experience by answering initial questions and building trust.
    • Address patient concerns, provide reassurance, and encourage them to move forward with the treatment process.
    • Build trust and rapport while demonstrating empathy and enthusiasm for mental health care.
  • Medical Intake Review
    • Assess patient intake forms to verify eligibility and ensure all necessary information is collected.
    • Identify any missing or unclear medical history details and follow up with patients accordingly.
    • Work closely with our clinical team to escalate cases when necessary.
  • Education & Communication
    • Explain Joyous' microdose ketamine protocol in a way that is scientifically accurate yet accessible to patients.
    • Answer non-medical patient questions regarding treatment expectations, logistics, and the onboarding process.
    • Stay up to date with the latest research on ketamine therapy and its impact on mental health.
  • Process & Compliance
    • Maintain HIPAA compliance and uphold patient confidentiality in all patient interactions.
    • Follow established telehealth protocols to ensure a smooth, professional workflow during all video calls.
    • Accurately document patient interactions in the Electronic Health Record (EHR) system.
    • Collaborate with internal teams to ensure a seamless patient experience and improve engagement and conversion rates.
  • Operational & Administrative Support
    • Maintain accurate and thorough documentation of patient interactions.
    • Ensure a smooth handoff between intake and the clinical team for the next steps in the treatment process.
    • Collaborate with internal teams to improve patient engagement and conversion rates.​

Qualifications:​

  • Registered Nurse (RN) with Compact License (Required)
  • Bachelor’s degree in Nursing (BSN), Social Work, Psychology, or a related healthcare field is required.
  • 2+ years of experience in patient intake, medical support, roles in a medical setting.
  • Experience working in mental health, telehealth, or psychedelic medicine is a strong advantage.
  • Excellent video-based communication skills – ability to build rapport, educate, and reassure patients effectively.
  • Strong empathy and patient-centric mindset – must be passionate about mental health and patient care.
  • Ability to quickly learn new protocols and adapt to a fast-paced startup environment.
  • Highly organized and detail-oriented, with the ability to manage multiple patient interactions via video.
  • Passion for Mental Health: A genuine interest in mental health treatments and a commitment to advocating for innovative therapies.​

SF Bay Area Range

$62,000 - $67,000 USD

We are proud to offer the following benefits:

  • Medical (HMO and PPO options), Dental, and Vision insurance
  • 401k + Match (4%)
  • Commuter Benefits
  • Flexible Time Off
  • Plus many in-office perks!

Joyous is an equal opportunity employer and we value diversity at our company. We are committed to providing equal employment opportunities for all candidates regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law.

AGENCY AND THIRD PARTY RECRUITER NOTICE:

Joyous does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team. All candidates must be submitted via our Applicant Tracking System by approved Joyous vendors who have been expressly requested to make a submission by our Recruiting Team for a specific job opening. No placement fees will be paid to any firm unless such a request has been made by the Joyous Recruiting Team and such a candidate was submitted to the Joyous Recruiting Team via our Applicant Tracking System.

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