Enterprise Account Manager

About Signos

Signos combines continuous glucose monitoring (CGM) with real-time insights, personalized
recommendations, and data-driven guidance to help people see how their daily choices impact
their health. By blending science and technology, Signos removes the guesswork, providing an
experience that is both impactful and sustainable. With actionable guidance, building lasting
habits becomes easier, helping people reach their health goals and uncover the root causes of
their struggles.

The team is fully remote and operates in a fast-paced, collaborative environment that values
curiosity, innovation, and continuous learning.

The Role

The Enterprise B2B Account Manager is a multi-dimensional role that supports the end-to-end strategy and execution of the Signos Enterprise Solution for Business & Healthcare clients. Signos is currently pursuing partnerships primarily in the verticals of large carriers and large employers. This role is critical to the success of Signos’s entry into this new environment by supporting the Enterprise Sales Team to design compelling program pitches for prospects and then coordinate successful deployment of the programs once converted to clients.  

There are three primary phases of how Signos sells and deploys for any one client or partner: Pre-Sales, Sales Execution & Onboarding, and Account Management. The Enterprise B2B Account Manager will be expected to work cross-functionally during these phases and drive collaboration across the internal Signos teams to achieve seamless execution which then leads to phenomenal client relationships. 

Responsibilities

Pre-Sales

• Joining introduction and pre-sales calls as necessary to support communication of program and deployment processes
• Build and maintain strong, long-lasting relationships with key business executives and stakeholders at partner organizations
• Maintain an SME-level understanding of all Signos products and offerings

Sales & Onboarding

• Lead the discovery process to understand partner objectives of deploying Signos
• Lead the launch and implementation of the Signos program for enterprise partners, acting as the central point of contact and project manager
• Supporting and or leading target population onboarding and supporting member & stakeholder questions throughout onboarding

Account Management

• Serve as the lead point of contact for all partner account management matters, answering queries and proactively identifying opportunities for growth and expansion
• Management and support of both members and stakeholders throughout the Program (in coordination with existing Client Support resources where needed)
• Coordinating with operations on invoicing and billing of client accounts as they move through phases of the program
• Proactively troubleshoot problems, resolve conflicts autonomously, and deliver results to ensure successful partner outcomes
• Act as a strong advocate for partner needs within Signos, working with Product and other teams to influence product development and address pain points
• Ensure a seamless and positive experience for both the partner organization and their members throughout the Signos program lifecycle

Role Requirements

• 5+ years of a successful and demonstrable track record of member & client account management activities; experience in healthcare and/or insurance carriers is a plus
• Bachelor's degree in Business Administration, Healthcare Management, or a related field (preferred)
• Exceptional organizational skills and meticulous attention to detail
• Ability to communicate effectively with both executive client stakeholders and with members to drive the success of their specific program
• Interpersonal skills to facilitate execution with both internal teams, as well as client & partners teams
• Growth-minded, coachable, curious, and eager to learn, specifically within the Healthcare space
• Ability to think strategically and drive the vision of the Signos Enterprise vision, while also being adept at executing at the ground level
• Desire to have outsized impact on Healthcare Industry at large and belief in the Mission

 

What We Offer

• Competitive salaries and fully covered medical, dental, and vision insurance 
• Twice yearly fully-covered company offsites
• Fully-covered access to the Signos system including CGM and app access
• 401(k) plan
• MacBook Pro
• A flexible vacation policy
• This role can be fully remote

Signos is an equal-opportunity workplace and values diversity at our company. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, citizenship status, sexual orientation, age, disability status, marital status, gender identity or expression, veteran status, or any other characteristics protected by federal, state or local laws.