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Manager, Customer Analytics

Chicago, Illinois, United States

Company Summary

Zoro.com is a leading eCommerce platform offering nearly 15 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!

Primary Function:

The Manager of Customer Analytics will lead a team of analysts to generate insights that inform customer strategy, marketing decisions, and business growth initiatives across the organization. This role bridges hands-on data analysis with strategic leadership, supporting marketing and business partners in understanding customer behavior, campaign performance, and digital engagement. This individual will be responsible for evolving targeting and segmentation strategies, improving measurement frameworks, and implementing data-driven recommendations to maximize marketing ROI and customer lifetime value. The ideal candidate is passionate about eCommerce, marketing analytics, and data science, enjoys mentoring analysts, and can translate complex data into actionable business insights.

 

Duties and Responsibilities:

  • Take lead business ownership of developing a new customer master in collaboration with the data engineering team, enabling a deeper understanding of our customer base.
  • Conduct deep-dive analyses and become a subject matter expert on our customers, their segments and behaviors, to provide insights to stakeholders. 
  • Drive high-visibility marketing analytics initiatives in close collaboration with the Senior Manager, independently managing complex projects that align with evolving business objectives.
  • Act as a strategic thought partner to marketing stakeholders, guiding data-driven decisions in areas such as customer segmentation, campaign strategy, pricing, and channel investments.
  • Refine and maintain an end-to-end analytics processes for assigned areas, from defining methodologies, prioritizing and setting expectations, to delivering insights and recommendations.
  • Ensure data accessibility, accuracy, and governance, enabling self-service analytics for marketing stakeholders.

Qualifications:

  • 5+ years of experience in marketing analytics, data science, or related fields, with a focus on eCommerce, retail, or digital marketing
  • Strong leadership skills—prior experience managing analysts or mentoring junior team members
  • Proven ability to translate complex data into actionable business insights for marketing and executive stakeholders
  • Expertise in SQL and BI tools (Looker, Tableau, Power BI, or Google Data Studio)
  • Hands-on experience with web analytics tools (Google Analytics, Adobe Analytics, BigQuery, Redshift)
  • Solid understanding of marketing measurement, attribution models, and statistical techniques
  • Exceptional communication and storytelling skills, able to present data-driven insights to both technical and non-technical audiences
  • Degree in Statistics, Data Science, Marketing Analytics, or a related quantitative field preferred 

Total Rewards

Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.

In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:

  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
  • 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
  • At least 18 paid time off days annually for full-time employees and 6 company holidays per year
  • 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
  • Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
  • Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
  • Employee discounts and admission to various civic and cultural institutions around Chicago
  • Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views

For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.

Illinois

$93,000 - $155,000 USD

Our Culture

Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.

At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions.

Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.

We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.

At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.

 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.

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