Current openings at Zoro

Primary Function: The Manager of Customer Analytics will lead a team of analysts to generate insights that inform customer strategy, marketing decisions, and business growth initiatives across the organization. This role bridges hands-on data analysis with strategic leadership, supporting marketing and business partners in understanding customer behavior, campaign performance, and digital engagement. This individual will be responsible for evolving targeting and segmentation strategies, improving measurement frameworks, and implementing data-driven recommendations to maximize marketing ROI and customer lifetime value. The ideal candidate is passionate about eCommerce, marketing analytics, and data science, enjoys mentoring analysts, and can translate complex data into actionable business insights.   Duties and Responsibilities: Take lead business ownership of developing a new customer master in collaboration with the data engineering team, enabling a deeper understanding of our customer base. Conduct deep-dive analyses and become a subject matter expert on our customers, their segments and behaviors, to provide insights to stakeholders.  Drive high-visibility marketing analytics initiatives in close collaboration with the Senior Manager, independently managing complex projects that align with evolving business objectives. Act as a strategic thought partner to marketing stakeholders, guiding data-driven decisions in areas such as customer segmentation, campaign strategy, pricing, and channel investments. Refine and maintain an end-to-end analytics processes for assigned areas, from defining methodologies, prioritizing and setting expectations, to delivering insights and recommendations. Ensure data accessibility, accuracy, and governance, enabling self-service analytics for marketing stakeholders. Qualifications: 5+ years of experience in marketing analytics, data science, or related fields, with a focus on eCommerce, retail, or digital marketing Strong leadership skills—prior experience managing analysts or mentoring junior team members Proven ability to translate complex data into actionable business insights for marketing and executive stakeholders Expertise in SQL and BI tools (Looker, Tableau, Power BI, or Google Data Studio) Hands-on experience with web analytics tools (Google Analytics, Adobe Analytics, BigQuery, Redshift) Solid understanding of marketing measurement, attribution models, and statistical techniques Exceptional communication and storytelling skills, able to present data-driven insights to both technical and non-technical audiences Degree in Statistics, Data Science, Marketing Analytics, or a related quantitative field preferred 

  Job Summary: The Manager, Governance Risk and Compliance (GRC) is responsible for developing and executing Zoro’s technology governance, risk, and compliance programs. This role supports the organization’s strategic and operational objectives by managing risk processes, leading control initiatives, and supporting audit readiness activities. Duties & Responsibilities: Advise on design and management over Zoro’s IT general controls to ensure the proper development and implementation of applications (SDLC controls), access, change management, computer operations controls. Owns Zoro’s risk program, including risk register management, remediation planning, resolution tracking, and ongoing risk monitoring. Leads the development and implementation of security awareness training and tabletop exercises to promote risk-conscious behavior and preparedness Support planning, scoping, and execution of technology-related assessments (e.g. operational, security, privacy, PCI DSS,  NIST CSF,  SOX compliance) across all business operations. Perform vendor security reviews as prescribed by Zoro’s vendor security review program. Assist with developing, implementing, and communicating risk-related policies and standards.  Assist with the implementation, management, and testing of Zoro’s business continuity and disaster recovery program. Performs other related duties as assigned in support of governance, risk, and compliance initiatives. Qualifications:  Knowledge of IT risk and control frameworks, including SOX IT requirements, COSO, COBIT, NIST CSF, PCAOB, and PCI-DSS standards. In-depth understanding of IT general controls (ITGCs), IT application controls (ITACs), segregation of duties (SoD), key report baselining, interfaces, and system integrations. Familiarity with developing and managing enterprise risk, incident management, and business continuity & disaster recovery (BCDR) programs. Experience working with a broad spectrum of technologies including cloud environments, applications, databases, and operating systems. Experience in SOX system implementation controls  and SOX IT controls, both design and testing. Ability to write clearly, actively listen, and build effective working relationships across teams. Ability to communicate technical concepts clearly to both technical and non-technical stakeholders across all levels of the organization. At least one relevant professional certification e.g. CISA, CRISC, CISSP, CIA, etc. Bachelor’s degree preferred  5+ years experience in IT Audit, Risk Management, Compliance or Consulting (e.g. Big 4 or equivalent) Preferred Qualifications:  Experience with Compliance Tools (e.g. Auditboard, OneTrust) and productivity tools (e.g. G-Suite, Lucidchart, Smartsheets, Slack, Jira Board)    

Job Summary Our NetSuite platform sits at the heart of sales, accounting, billing, fulfillment, and beyond. You will help with an ongoing reinvention, so engineers across Zoro can contribute safely and quickly. As nearly every function of the business at Zoro flows through our NetSuite platform, we are a team that is driven by the needs of our stakeholders, trying to make everyone’s jobs easier. A successful candidate will be someone who can thrive in an environment of ambiguity, with a drive to identify and improve inefficient systems and processes. Architect, design & ship modern TypeScript modules, services, and tooling for NetSuite SDF (Software Development Framework) that can perform at scale Lead technically by contributing to technical direction and platform architecture to balance short-term deliverables with long-term maintainability and resilience Own our SDF TypeScript build + CI pipeline and champion best practices for testing, observability, and security (PCI/SOX) Champion observability, testing, and security best practices (PCI/SOX compliance), ensuring robust, production-ready systems Partner with other engineering teams as well as business stakeholders in Fulfilment, Finance, and Customer Service to turn business goals into resilient systems and automations Mentor & coach engineers of varied backgrounds, foster psychological safety, and model healthy code-review culture and engineering excellence Continuously improve how we work: identify and advocate for process and platform improvements, help retire technical debt, and introduce new tools and practices that enhance developer productivity Duties and Responsibilities Deliver code with quality and attention to detail (bug-free, unit tested, easy to understand, and easily maintainable) Lead continuous improvements to NetSuite platform, with an emphasis on robust peer review and elevated code quality standards Contribute to solution design, technical direction, and NetSuite platform architecture Foster team cohesion, inclusion, and set an example for other engineers Mentor junior software engineers in all aspects of their engineering skill-sets Interact closely with other development teams to ensure that NetSuite customizations are well thought-out and align with higher-level technical goals Lead efforts to ensure that best practices around monitoring and observability are followed in any NetSuite customizations Effectively execute in a PCI and SOX compliant environment Minimum Qualifications 8+ years of experience building extensible and maintainable applications. Familiarity with JavaScript (ES6) and TypeScript Working knowledge of at least one backend language such as Python, Java, PHP, etc. Experience with DevOps tools and processes such as Docker, Kubernetes, Jenkins, AWS/GCP, GitHub Actions, Terraform Proven track record of technical leadership on significant engineering initiatives spanning multiple teams or business domains Deep experience with CI/CD pipelines, testing methodologies, and observability practices History of shaping engineering culture through technical documentation, architecture reviews, and process improvement Strong track record of mentoring other engineers and contributing to team-wide growth and beyond Preferred Qualifications Experience collaborating with non-technical stakeholders Experience designing, building, and maintaining internal- or external-facing developer tools, platforms, or frameworks that are consumed by other engineers Experience with JS testing frameworks, tools and methodologies such as Jest and Cypress Demonstrated success in significantly shaping technical roadmaps, architectural strategies, and engineering best practices at an organizational level