Infusion Nurse and Care Coordinator

About the Company

Ember Health is a growing organization on a mission to expand access to effective, evidence-based, compassionate care for people living with depression. We deliver IV ketamine treatment in safe, medically supervised clinics with a carefully curated therapeutic experience. With 85% of patients reporting symptom relief, we are proud to lead the field and set the gold standard for this treatment.

We are intentional about building a team of highly skilled, mission-driven professionals who share our values of integrity, compassion, and excellence. Each member plays a key role in shaping the future of mental health care.

To learn more about ketamine for depression, please visit our frequently asked questions and reference external resources we’ve organized on the topic.

About the Position

We are looking for an infusion nurse, distinguished by their compassion, curiosity, and desire to learn and grow. This role will include clinical administration and oversight of ketamine infusions as well as patient relationship development and care coordination. This person will help craft and administer an evolving care model for a cutting edge, high impact mental healthcare solution. This is a full time, Monday - Friday role with no on call or weekend hours.

Credentials

Registered Professional Nurse (RN) in New York State is required.

Responsibilities

In-Office Clinical Care

• Administer infusions to patients in accordance with Ember Health clinical protocols.
• Monitor patients during the infusion process, with appropriation intervention or escalation given adverse events.
• Engage in therapeutic communications to ensure psychological safety for patients throughout their session.
• Maintain accurate electronic medical records and efficacy data.
• Manage a highly-organized, safe, and clean work area.
• Develop trusting, long-term relationships with patients.

Patient Care Navigation

• Monitoring of patient data from regularly administered PHQ-9 surveys.
• Coordination of regular communications among patients, mental healthcare providers (therapists, psychologists, psychiatrists, primary care physicians), and Ember Health’s medical team.
• Lead weekly panel management reviews with the Clinical Director to align on care coordination priorities and treatment recommendations, and ensure clear next steps across patients, provider partners, and the team.
• Long term relationship development with patients, including capture and synthesis of feedback about their care at Ember Health.
• Leverage multiple tech platforms to manage workflows efficiently.

Attributes

• You are warm, compassionate, and empathetic. You are motivated to help others, and have a way of building trusting, caring relationships with ease.
• You are flexible, dynamic, and resilient. You are excited to integrate within multiple teams of a growing  organization, and prepared to go where your patients and Ember team needs you most as patient needs take shape.
• You are mission driven. You are motivated to help people realize their full potential, and are a fantastic ambassador for a cause you believe in.
• You are a skilled communicator. You’re both a great listener and an effective communicator. You are able to hold the space for people as they share highly personal and profound experiences.
• You are highly organized and systems-driven, with a strong ability to manage and prioritize care coordination workflows across a dynamic patient census. You bring structure to complexity, ensuring that no patient falls through the cracks and that tasks, follow-ups, and handoffs are executed reliably and efficiently.
• You are dedicated to continuous improvement. You seek out direct feedback and invest in your own development. You are motivated to contribute to a growing and evolving clinical practice, knowing that there is always room for improvement.

Experience

• Highly adept at placing IVs, trained and experienced in cardio-respiratory monitoring, and comfortable monitoring patients during procedural sedation
• Professional experience and comfort with therapeutic patient communications
• Experience in mental health desired, with a working knowledge of depression

Why the Role is Compelling

As a Nurse Navigator at Ember Health, you would be an integral part of the mental health of people seeking relief from depression. Your contributions would help establish the standard of care for one of the most promising treatment options in mental health. You would work within a supportive, development-oriented environment, committed to your professional growth and personal priorities. You would have a direct line of sight into the growth of an entrepreneurial company, poised at the forefront of a field realizing breakthrough results in mental health.

Compensation

• Starting Base Salary: $105,000 annually, with annual opportunities for compensation increases 
• 401K guaranteed employer contributions: 3%-10% on top of annual salary
• Healthcare Benefits, including vision and dental
• 25 days paid vacation + 10 days of sick leave, with tenure based vacation PTO increases and a sabbatical at five years
• Additional paid time off for prenatal care, family leave and other supportive life moments
• Professional development resources and growth opportunities
• A host of other benefits and perks to support personal well being

This is a full-time, Monday through Friday, in-person opportunity based in one of our NYC clinics, with some travel expected across the NYC Metro Area to support our other clinics as needed.