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Senior Collections Specialist

Scottsdale, AZ

Fender Musical Instruments Corporation is a world famous brand with offices across the globe. Within Fender Musical Instruments Corporation’s ("FMIC") Credit and Collections team, we support the collections processes for key customer accounts in a collaborative, cross-functional environment.

An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument, it’s a cultural symbol that resonates globally.

We are searching for a Senior Collections Specialist to join our team based in Scottsdale, AZ. This role will conduct a complete credit analysis including gathering, analyzing, and interpreting all types of credit information on existing and prospective customers, will maintain the chargeback dispute and collection process of key customer accounts and will be responsible for reporting functions. This position reports to the Credit Manager and interacts with other areas of the organization including Sales, Customer Service, Finance, Accounting and IT.

This role is remote, with visits to our Scottsdale, AZ office for training & for meetings on an as-needed basis.  The ideal candidate is local to the greater Phoenix or Scottsdale, AZ areas.

Essential Functions:

  • Responsible for evaluating the creditworthiness of 1400 customer accounts. Set appropriate credit limits based on the analysis of the customer’s financial statements and risk profile, considering factors like payment history, bank and trade references. Maintain credit master in SAP.
  • Investigate and dispute chargebacks and deductions for an assigned portfolio of National customer accounts, up to $20M in credit exposure. Gather supporting documents like invoices, shipping records and proof of delivery. Submit disputes and follow up to check the status, file cases in customer portal as needed.
  • Resolve invoice payment discrepancies and billing errors.
  • Review credit hold dashboard includes releasing or rejecting orders in credit hold, communicating with sales department and consulting with customers whose orders are on hold to arrange payment and allow resumption of shipping privileges.
  • Maintain and create weekly and monthly Credit and Accounts Receivable reports, KPI and performance metrics.
  • Assist with month-end responsibilities includes bad debt reserve, and annual audit.
  • Periodically review current system processes and workflows to identity and recommend opportunities to improve efficiency and productivity.
  • Act in compliance with company goals, policies and procedures that pertain to credit, collections and accounts receivable.
  • Closely work with the Cash Applications team regarding payments and adjustments to accounts as needed, manual credits and debits, payment term changes and customer refunds.
  • Other department duties as assigned.

Qualifications:

  • Associate or bachelor’s degree in accounting is preferred or professional certification
  • Minimum of 5 years of B2B Accounts Receivable/Collections experience, previous experience as a Credit Analyst or Loan Officer preferred
  • Proficient computer navigation skills using a variety of software packages
  • Strong Microsoft Office skills required, candidate must demonstrate proficiency with Excel
  • SAP experience preferred
  • Alteryx a plus
  • Analytical and critical thinking skills required
  • Excellent organizational skills with the ability to multi-task in a fast-paced environment
  • Effective verbal and written communication skills
  • Experience working in a team environment

About Fender Musical Instruments:

Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Presonus®, Gretsch®, Jackson®, EVH®, Charvel®, Bigsby®, and Groove Tubes®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.

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