Associate Director, Customer Engineering

Chicago, IL, United States, Remote United States

About FourKites

FourKites is the leading supply chain visibility platform, helping companies transform their logistics operations through real-time tracking, predictive intelligence, and AI-powered automation. As we expand our portfolio with agentic AI capabilities that autonomously optimize supply chain decisions, we're transforming from a visibility platform into an intelligent orchestration system that drives measurable business outcomes for the world's most recognized brands.

Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

About the Role

We're seeking an experienced Associate Director of Customer Engineering to lead our technical integration team in delivering complex, enterprise-grade integrations for Fortune 500 customers. You'll manage a team of Integration Consultants who work directly with customers to implement and integrate our AI-powered supply chain visibility platform with existing enterprise systems such as SAP, Oracle, Blue Yonder, Manhattan, and other TMS/WMS/ERP solutions.

This is a customer-facing, hands-on technical leadership position reporting to the Director of Engineering. You'll be a player/coach with the ability to manage a diverse team of onshore and offshore consultants while participating in hands-on technical work to lead by example. You'll work in close partnership with our Professional Services organization to ensure seamless integration delivery across our traditional visibility solutions and emerging agentic AI capabilities.

As we scale our integration capabilities to support increasingly sophisticated AI-powered workflows, autonomous decision-making systems, and real-time data orchestration, you'll play a critical role in building team expertise, establishing best practices, and ensuring integration excellence across our growing customer base.

What you'll be doing:

Integration Delivery Excellence

  • Lead successful execution of integration workstreams on implementations for new and existing Fortune 500 customers across Order Visibility, Inventory Visibility, Transportation Management, and AI-powered automation solutions
  • Ensure integrations support both traditional visibility features and emerging AI capabilities including agentic workflows, autonomous decision-making, and predictive analytics
  • Act as project sponsor on technically complex implementations requiring advanced integration architecture with ERP systems (SAP, Oracle, Blue Yonder, Manhattan), OMS, WMS, TMS, and YMS platforms
  • Support team to clear technical roadblocks, acting as point of escalation internally and externally for integration challenges
  • Deliver real-time and batch integrations enabling seamless data flow across customer enterprise systems with focus on data quality, reliability, and scalability

Team Leadership & Development

  • Directly manage, coach, motivate and mentor a team of onshore and offshore Integration Consultants, providing technology leadership to foster collaboration, productivity, efficiency and agility
  • Create clear goals for team members, fostering accountability and ownership for quality of delivered integrations
  • Develop team capability in emerging technologies including AI/ML integrations, modern APIs, cloud-native architectures, and event-driven patterns
  • Plan, delegate, and track task assignments while managing team resource capacity and utilization across concurrent customer projects
  • Participate in hands-on technical work to lead by example, maintain technical credibility, and mentor consultants on complex integration scenarios

Integration Strategy & Best Practices

  • Shape and drive integration team growth strategy in alignment with product roadmap, customer needs, and FourKites' AI transformation
  • Establish and evolve integration best practices, reusable patterns, and standardized components for common integration scenarios
  • Collaborate with and train consultants on internal tool usage, technical roadblock mitigation, and process improvements
  • Develop comprehensive documentation and knowledge sharing for internal teams, implementation partners, and customers
  • Define and track metrics providing insight into team productivity, velocity, integration quality, and customer satisfaction

Cross-Functional Collaboration

  • Partner closely with Professional Services, Product, Engineering, and Customer Success teams to ensure seamless delivery
  • Collaborate with Product and Engineering to assess technical impact of product requirement changes and provide integration implementation feedback
  • Work with Professional Services leadership to ensure integrated delivery approach, smooth handoffs, and aligned customer expectations
  • Provide technical consultation during pre-sales for complex integration scenarios, helping scope and position integration solutions
  • Ensure all technical work is properly scoped, identifying risks and partnering internally and externally for project success
  • Translate technical integration capabilities into customer business value and contribute to solution positioning

About the Team

The Customer Engineering team is the technical backbone of FourKites' customer implementations, enabling Fortune 500 companies to connect our AI-powered platform with their enterprise systems. Working in close partnership with Professional Services, the team architects and delivers complex integrations spanning ERP, OMS, WMS, and TMS platforms—turning data silos into unified supply chain intelligence. As FourKites evolves toward AI-first solutions with agentic capabilities, this team plays a critical role in ensuring seamless data flow, integration reliability, and technical excellence that powers autonomous decision-making and real-time orchestration.

Who you are:

Experience & Leadership

  • 5+ years in technical leadership and people management, preferably in Agile environments
  • 8+ years in customer-facing technical consulting or integration engineering
  • Proven track record managing diverse teams of onshore and offshore technical consultants
  • Experience leading integration delivery for enterprise SaaS implementations with demonstrated success delivering on-time, high-quality integrations

Technical & Integration Expertise

  • Bachelor's or Master's degree in Computer Science, Engineering, Math or equivalent
  • Deep understanding of leading TMS/WMS/ERP systems: SAP, Oracle, Blue Yonder (JDA), Manhattan, MercuryGate, BluJay
  • Strong knowledge of communication protocols: FTP, SFTP, HTTP, HTTPS, AS2
  • Expert-level understanding of web service calls: REST APIs, SOAP, GraphQL
  • Proficiency with file structures and data formats: XML, EDI (X12, EDIFACT), JSON, flat files, CSV
  • Experience with modern integration platforms and middleware (MuleSoft, Dell Boomi, Informatica, or similar preferred)
  • Understanding of cloud platforms (AWS, Azure, GCP) and cloud-native integration patterns
  • Familiarity with data transformation, mapping, and ETL/ELT processes
  • Knowledge of authentication/authorization protocols (OAuth, API keys, certificates)

Supply Chain & Domain Knowledge (Required)

  • Experience in logistics, supply chain, or transportation technology required
  • Understanding of supply chain data flows: orders, shipments, inventory, tracking events, delivery confirmations
  • Familiarity with supply chain visibility, control tower, or real-time tracking solutions
  • Knowledge of transportation management, warehouse management, or order management business processes

Strategic & Collaboration Skills

  • Ability to define and track metrics for team productivity, velocity, and integration quality
  • Strong project management skills with ability to prioritize across multiple concurrent projects and competing demands
  • Excellent communication skills with both technical and business stakeholders at enterprise-level clients
  • Proven ability to troubleshoot complex technical issues and find creative solutions
  • Experience collaborating with Product and Engineering teams on technical requirements and roadmap influence
  • Strong critical thinking and problem-solving skills with ability to work in fast-paced, agile environments

Additional qualifications:

  • You've led integration teams through technology transformations (API modernization, cloud migration, platform evolution)
  • You balance technical depth with team leadership—you can architect solutions and develop people
  • You're excited about AI/ML integration challenges and building team capability in emerging technologies
  • You understand that great integrations aren't just about data transfer—they enable business outcomes and customer value
  • You've built integration best practices and reusable patterns that scale across multiple customers
  • You thrive in environments where you partner closely with Professional Services, Product, and Engineering
  • You're comfortable being hands-on when needed while also providing strategic direction for the team

Travel Requirement: Up to 25% (customer sites, critical implementations, team locations)

Location: Chicago (preferred) or remote with regular Chicago travel

Compensation

The expected annual base salary range for this role is $140,000 – $170,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.

Benefits

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.

Benefits include:

  • Medical, Dental & Vision benefits starting on first day of employment
  • 401k Retirement savings with employer match
  • Bonus and incentive compensation as well as employee stock option program
  • Employer paid life insurance and short term disability insurance
  • Generous PTO, global recharge days, and volunteer days
  • Paid parental leave for all parents
  • Family planning and inclusive wellbeing resources
  • Technology reimbursement
  • Commuter benefits for in-office employees (Chicago)
  • Annual Wellness Stipend
  • Ongoing learning & development opportunities

About FourKites

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.

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FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.

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