Analyst, Help Desk

About the job

The Help Desk Analyst, as part of the IT Infrastructure and Technology team, will be responsible for managing all the day-to-day issues that arise from internal employees as it relates to their hardware, software and connectivity.

The Analyst will work out of the newly established Bangalore, India office and will collaborate with other Help Desk Analysts and offices to ensure all issues are managed and resolved appropriately.

The successful candidate is expected to:

• Respond to requests for technical support assistance in person, via phone or through electronic submissions.
• Ability to diagnose and remediate technical hardware and software issues.
• Support the new hire onboarding process by issuing all appropriate equipment, software and security credentials.
• Service the employment termination process by terminating all secured access to information and data by complying with the company’s employment termination policies.
• Manage the inventory of all user hardware and hardware requests extending from laptops, pc’s, company issued phones and iPads.
• Redirect/escalate problems to the appropriate resource when required.
• Oversee and administer all necessary changes to maintain versions of software and anti-virus measures on company issued equipment.
• Manage all hands-on execution for the Bangalore, India office and support connectivity to other offices.

Qualifications

• 2+ years of desktop support or PC troubleshooting experience preferred.
• Bachelor’s Degree or prior internships, programs and certifications preferred.
• Strong organizational skills and the ability to manage multiple competing projects with finite resources.
• Ability to operate comfortably and effectively in a fast-paced, team-oriented environment and work with minimal supervision.
• Experience serving and supporting customers who utilize a wide variety of hardware and software.
• Outstanding hardware and licensed software knowledge as well as highly evolved problem-solving skills.

Future Standard is a global alternative asset manager serving institutional and private wealth clients, investing across private equity, credit and real estate. With a 30+ year track record of value creation and over $86 billion in assets under management, we back the business owners and financial sponsors that drive growth and innovation across the middle market, transforming untapped potential into durable value.

Future Standard is an Equal Opportunity Employer. 

Future Standard does not accept unsolicited resumes from recruiters or search firms. Any resume or referral submitted in the absence of a signed agreement is property of Future Standard and no fee will be paid.