Account Supervisor, Communications

Who we are:

GCI Health, part of WPP, is the leading global health impact agency built to realize the future of health. We turn client innovation into health impact through engagements that transcend traditional communications. From molecules to the masses, we embrace the entire healthcare spectrum in every corner of the world, spanning North America, Europe, Asia-Pacific and the Middle East. Our services include pipeline and product communications, brand marketing, corporate and enterprise communications, medical affairs and clinical trial marketing.

GCI Health is a celebrated, highly respected healthcare agency with industry honors that include PRWeek Best Place to Work, PRWeek Global International Agency of the Year, MM+M PR Agency of the Year, PRovoke Media Global Healthcare PR Agency of the Year and PRovoke Media Agency of the Decade. 

WPP (LSE/NYSE: WPP) is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. 

At GCI Canada, we operate across the spectrum of being-well to well-being. We believe in the power of communications to create impact, bringing the rigour of our health expertise to our brand clients and the boundless thinking from our brand work to our health and corporate clients.  

We are part of WPP which gives our employees access to cutting-edge tools, world-class communicators, and continuous mentorship, training and development – and best of all, the opportunity to expand your skills and become your professional best.  

If you’re ready to make change, push boundaries, and bring purpose to everything you do, GCI is the place for you. This is where bold thinking thrives, support is unwavering, and growth –personal and professional – go hand in hand. It’s where we live our values of : being endlessly curious, championing healthy change, pioneering what’s possible, and pursuing collective impact.  

The Role 

We’re seeking an Account Supervisor to join our team to work with our health care clients. This position plays a pivotal role in day-to-day management of client programs from start to finish, including managing tactical timelines, plans, and budgets; managing junior staff; and bringing strategic thinking to all recommendations and executional elements.  

What you’ll do 

Project Management

• Demonstrate strong project management skills ensuring team members have clear direction, expectations and meet deadlines 
• Develop strategic program recommendations – in email, MS Word or MS PowerPoint – from media and influencer strategies to event plans to detailed tactical plans that reside within larger programs 
• Ability to manage up and down including sharing updates and issues with senior leaders along with assigning and coaching junior team members through deliverables  
• Responsible for supporting and managing talent growth, potentially including a direct report

Account Management

• Demonstrate strong knowledge of communications practices and tools and be committed to becoming a subject matter expert on our client’s business  
• Act as day-to-day contact on client programs
• Own and foster trusted relationships with select key media, influencers, and suppliers
• Support annual strategic plan development from ideation to deck to presentation, while owning certain elements of the plan
• Manage client budgets and support billing to ensure invoices are issued in a timely manner 
• Seek opportunities to contribute to new business pipeline through organic client growth and/or personal network mining   

 Execution 

• Write strategic communications materials tailored to various target audiences and/or provide feedback and guidance to junior team members on their drafts
• Proactively identify and execute traditional earned media, social media, digital and influencer opportunities  

What you’ll bring 

• A minimum of six years working in communications / public relations; experience and/or interest in health, brand and consumer is preferred; agency experience is also preferred 
• A degree or certification in Public Relations or Communications is preferred
• Demonstrated ability to work independently and in a team environment
• A track record of maintaining strong and trusted client relationships
• Strong interpersonal skills with a demonstrated ability to work independently, while also knowing when to delegate and when to manage up
• Strong organization skills; the ability to adapt, prioritize and lead a team from project initiation to delivery
• Desire to grow your strategic planning and business acumen skills 
• Excellent oral and written business communication skills
• Strong understanding of influencers and social media landscape
• An understanding of social media, digital strategies and tools
• Solid operating skill in Microsoft Office (including Word, PowerPoint, Excel, Outlook and TEAMS 
• You'll be a great fit at GCI if you're an accountable, ethical, and collaborative team player who consistently delivers quality work, creative solutions, and exceptional client service. 

What we offer  

• Competitive compensation and benefits package, including employee assistance program
• Generous time off policies
• Flexible, hybrid work environment – including collaborative days in our Toronto-based office and concentrative days to work remotely
• Bonuses including employee referral and new business development 
• Personal development reimbursement
• Employee Savings Plan 
• Parental leave top-up
• A people-focused, collaborative and fun team culture with access to global colleagues and clients 

GCI is a small and agile team, so new challenges and opportunities arise. The successful candidate is expected to pitch in with a positive attitude and tackle tasks head-on – including those outside of their core assignments. 

Interested? Share your resume and cover letter at talent@gcicanada.com. 

GCI Canada is dedicated to employment equity and welcomes diversity in the workplace. We also welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment process. 

The base salary for this position at the time of this posting may range between the values at the bottom of this posting. For this specific role, our offer will be determined within this range based on our internal benchmark, reflecting the specific market conditions for our discipline. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility and qualifications.

$90,000 - $110,000 

You belong at GCI Health:

Our vision is for GCI, a Burson Group company, to be the leading ‘academy company’ for creative communications professionals and emerging leaders. We provide a dynamic environment where ambitious colleagues come to elevate their skills, expand their networks, and ultimately, produce the best solutions for today’s leading brands. Our commitment to your growth is reflected in our robust benefits and people programs, which include professional development opportunities, mentorship programs with industry leaders, a vibrant and inclusive company culture fostering collaboration and innovation and packages designed to reward and retain top talent. We invest in our people because we believe their success is our success.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

When you click the "Submit Application" button below, this will send any information you add below to Burson. Before you do this, we think it's a good idea to read through our  Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.