Back to jobs

Solutions Engineer

Tokyo

About Glean:

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

About the Role:

The Solution Engineer role sits within the GTM organisation within the Japan; making you a trusted technical advisor of the local sales team, our partners, and our customers. You will work on many exciting projects with some of the most future-forward organisations; helping to guide the beginning of their Generative AI journeys.

At Glean, our Solution Engineers work with our customers to help them connect Glean to their most important decision-making platforms. These platforms include Microsoft 365, Google Workspace, Jira, Confluence, Slack, GitHub, Zendesk, and everything in between! As an SE, you will work closely with our local Account Executives (AEs) and will be responsible for the technical success and delivery of our sales opportunities. Your role will include:

  • Performing interactive demonstrations of the Glean platform to prospective customers.
  • Educating the technical teams of our prospective customers on the architecture of the Glean platform. Specifically, articulating the “how” of how our solution works in the context of the customer landscape.
  • Scoping and executing sponsored pilot and Proof of Value (PoV) exercises to ensure the technical requirements and business objectives that the Glean solution provides are validated.
  • Educating and training our customers and partners on our product to ensure that they are set up for success.
  • Presenting at company sponsored events such as Google Cloud Next and AWS re:invent.
  • Liaising with Glean product managers and engineers to investigate issues, raise feature requests, and understand our future roadmap.

What we’re looking for

At Glean, we consider 3 critical dimensions for being a successful SE: (aha * wow) / t:

  • “aha” = Do you have a curious mind and are constantly trying to learn? Do you bring use cases/capabilities/ideas to light that either weren’t in play previously or undiscovered before your involvement? Do you inspire others with your passion for new ideas? Do you listen actively to the real problem during customer meetings?
  • “wow” = Do you bring the magic to your demos and presentations? Do you leave the audience wanting more whether than be online, in-person or at events? Are your demo’s on point, your meetings targeted and assets of the highest quality? Is your word your bond and you are trusted by others to deliver on time and within expectations?
  • “t” = The most precious commodity of all, time. Do you maximize your aha and wow by scaling yourself and others? Are you a multiplier and an amplifier of teammates and customers? Does your involvement in a deal or opportunity drive success for you and for others?

Glean expects you to be an innovative thinker who doesn’t settle for mediocrity or the status quo. Challenge yourself, us and customers to ensure we can all succeed in this new era of Gen AI-derived productivity.

What you will need

  • You will have a bachelor's degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent work experience). 
  • At least 4+ years experience in enterprise software pre-sales and have used value-based discovery frameworks.
  • You possess excellent analytical and problem-solving skills with the ability to handle complex technical challenges.
  • You are able to explain complex technical concepts in layman’s terms to help educate and train our customers, prospects, and partners.
  • You are comfortable presenting, both virtually and in-person, 

Key knowledge and skills

  • Thrive in a customer-focused, tight-nit and cross-functional environment - being a team player and willing to take on whatever is most impactful for the company is a must.
  • A proactive and positive attitude to lead, learn, troubleshoot and take ownership of both small tasks and large features. We’re looking for SEs that take initiative, not ones that wait around to be assigned work.
  • Strong understanding and experience administering (or integrating with) popular SaaS tools such as Microsoft 365, Google Workspace, Slack, Asana (and more!)
  • Familiarity with cloud infrastructure (IaaS) platforms such as GCP, AWS, and Azure.
  • Familiarity with identity services and Single Sign-On (SSO) providers such as Azure/Entra ID, Okta, and protocols such as SAML, SCIM, and OIDC.
  • Familiarity with APIs including sending and receiving data from API endpoints, and how to troubleshoot issues.
  • Familiarity with security concepts and tools, e.g. Firewalls, VPNs, SSL/TLS, DLP, WAFs, and proxies.

Bonus points

  • Knowledge of one or more programming languages (e.g. Python, Java, Go)
  • Examples of something you have developed, created, or written about.
    • Do you have a profile on GitHub or a blog where you occasionally write? Show us!
    • Do you have a project that you have worked on at another company (that you can talk about) that you’re proud of? Tell us about it!
  • Knowledge of how a search engine like Google works (the core concepts of crawling, indexing, etc)
  • Knowledge of Retrieval Augmented Generation (RAG) as it pertains to LLMs and Generative AI.

The most important tool in your technical toolbox will be the ability to explain the “how” at a conceptual level. You are not alone and will be supported by a more technical solutions architecture team for the truly deep conversations.

Compensation & Benefits:

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

 

 #LI-remote

Create a Job Alert

Interested in building your career at Glean? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Glean’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.