New

Enterprise Account Manager

Remote, United States

About us 

Intellum is the leader in corporate education technology and powers the largest, most successful customer, partner, and employee learning programs in the world. Large brands and fast-moving companies like Google, Meta, Amazon, Walmart, Xero, Atlassian, Mailchimp, Airbnb, Stripe, and TikTok rely on Intellum to engage and educate the audiences they touch. 

We have always been a “remote first” company and are proud to have team members located all over the world. We value Curiosity, Creativity, Perseverance, and Kindness and strive to demonstrate these core values every day. Our culture is very important to us. We invest in our people in fun and exciting ways, including personal development budgets and an annual all-company retreat that is focused less on work and more on human connections. We are in growth mode, and our “smart growth” approach ensures that we will continue to scale our company effectively. 

 

The Enterprise Account Manager is responsible for ensuring high levels of customer satisfaction through relationship building, problem solving and mapping product value to customer programs, in service of driving retention and growth. The AM acts as the primary relationship owner focused on delivering measurable value to clients through regular engagement, data-driven consultation, and structured renewal planning. AMs help drive growth opportunities and renewal expansions while ensuring a repeatable, proactive approach to customer health and program success.

 

Key Responsibilities: 

Customer Health Management

  • Own and lead structured health checks and Executive Business Reviews (EBRs) for Tier 1, 2, & 3 (as needed) accounts, supported by SDs and internal executives.
  • Maintain and update the Account Scorecard in Salesforce, assessing initiative health, product utilization, customer sentiment, and portfolio-level experience.
  • Develop and nurture strong stakeholder relationships with customers engaging with the Intellum platform. 
  • Monitor client insights dashboards to uncover areas for improvement in utilization, adoption, and program success. Identify health risks and elevate those appropriately for added cross-functional and leadership attention.

Account Planning

  • Co-own and maintain Account Plans in Salesforce with SDs, with AMs specifically accountable for documenting:
    • Business outcomes and metrics tied to program initiatives
    • Health-focused action items
    • Program owner stakeholders 

Renewal Preparation & Execution

  • Lead end-to-end renewal planning and execution, starting six months prior to contract expiration.
  • Develop customer facing proposals using standardized playbooks and templates. Forecast likely outcomes to sales leadership.
  • On Tier 1 and 2 accounts, collaborate with SDs for pricing strategy, account expansion opportunities, and contract negotiations.

Strategic Partnership & Growth Enablement

  • Surface potential areas for account expansion. Partner with SDs (where assigned) to align customer initiatives with new Intellum capabilities, products, or services.
  • Position Intellum roadmap and new releases as mechanisms to achieve business outcomes.

Client Advocacy & Education

  • Ensure clients are informed of relevant platform updates and understand how they support program goals. Guide relevant product migration efforts.
  • Act as a trusted advisor by educating customers on strategies for improving adoption, engagement, and content efficacy.
  • Relay organizational news and initiatives in a timely manner. 

 

Key Competencies

  • Communication skills: Ability to absorb complexity and communicate it with simplicity. Tailor approach based on audience. 
  • Sales and negotiation skills: Ability to thoughtfully structure and communicate renewal proposals to drive positive outcomes for both Intellum and customer. Relentless follow through approach to see them through to completion. 
  • Problem Solving:  Ability to identify and solve problems effectively, both independently and in collaboration with others. 
  • Organization: High level of self organization and ownership. Ability to manage high workflow volume and pace. 

You will be measured on:

  • Customer retention / GRR for owned accounts
  • Health check and EBR completion for Tier 1 and Tier 2 accounts
  • Accuracy and completeness of Account Scorecards and Plans
  • Timely execution and success rate of renewals

 

Required Experience

  • 3-5+ years of work experience in Account Management, Management Consulting, Customer Success, Business Development, or another relevant client-facing role
  • Experience with SaaS, LMS, CMS, and/or software development implementation management (LMS preferred)
  • Demonstrable success in building customer stakeholder relationships

Preferred Qualifications

  • Familiarity with CRM, Project Management, and Software development tools (Salesforce, Atlassian products, Asana, Zendesk)
  • Proficient in Google Suite and Mac OS

 

Education

  • Bachelor’s degree in a related field or equivalent experience

BENEFITS

  • Medical - 100% of employee premiums for selected individual plans
  • Dental - 100% of employee premiums covered
  • Vision - 100% of employee premiums covered
  • LinkedIn Learning
  • 401(k) plus matching (US Based Only)
  • Unlimited PTO
  • Calm subscription
  • Annual Company Retreat

 

Intellum is an equal-opportunity employer. We're committed to building an inclusive team that celebrates diversity in people, perspectives, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We encourage you to apply for an open position and if you have questions about whether or not your job experience and skill set meet the requirements for a specific role, reach out to us directly at careers@intellum.com. 


If you are an individual applying from CA, NY, CO, CT, MD, NV, or RI, please reach out to careers@intellum.com to inquire about specific pay ranges.

 

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