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Product Manager

Remote

Our Mission

iSeatz drives enduring brand loyalty through exceptional, connected experiences. Our digital commerce and technology solutions enable travel and lifestyle bookings for the world’s leading brands in financial services, travel, and hospitality, including American Express, IHG Hotels & Resorts, Qantas, and more. 

What We Do

We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration. Our proprietary platform processes over $9B per year in transactions.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What You’ll Do 

Reporting to the Senior Product Manager, the Product Manager works with the overall Experience teams as well as key client stakeholders to co-create, develop, and execute on the product roadmap for key strategic clients leveraging our platform.

In this role, you will collaborate cross-functionally to create and maintain a product roadmap of initiatives in order to enhance the customer experience and create business value. You will serve as the advocate and and act as the connective tissue between client expectations and internal execution, helping shape digital travel experiences used by millions of customers.

Success in this role requires the ability to independently drive initiatives forward, navigate ambiguity by asking the right questions, and collaborate effectively with both internal teams and client stakeholders to deliver high-impact solutions.

Key Responsibilities

Client Engagement & Communication

  • Serve as the day-to-day product point of contact for our strategic clients on mobile initiatives, with flexibility to work on other platforms.
  • Translate client goals into clearly defined product requirements, stories, and roadmaps.
  • Communicate product decisions, tradeoffs, and progress in a confident, clear, and collaborative manner.
  • Create and sustain trusted strategic client relationships through cross functional team collaboration and high accountability.
  • Understand and confidently communicate the technical components of software development and their impact on user experience.

Product Execution

  • Understand the end-to-end customer experience and collaboratively define requirements with client stakeholders, UX, and engineering 
  • Own requirements gathering, user stories, acceptance criteria, and backlog prioritization across multiple product domains.
  • Drive timely and high-quality delivery of features.
  • Support go-to-market activities, UAT coordination, and post-release monitoring.

Proactive Problem Solving

  • Navigate ambiguity by asking the right questions and aligning cross-functional teams around problem statements to drive clarity and definition.
  • Proactively uncover risks, dependencies, and edge cases — and propose thoughtful solutions.
  • Own problems and drive to resolution, communicating every step of the way.

What You Bring  

  • 3-5 years of product management experience, ideally B2B2C with a client-facing role. 
  • Track record of taking initiative to identify product opportunities or gaps, and following through with clear action plans and stakeholder communication.
  • Excellent communication skills (written and verbal) with an ability to simplify complex topics.
  • Demonstrated ability to collaborate across functions, balance input from multiple stakeholders, and make timely, data-informed decisions.
  • Strong customer-centric mindset, both for the client and the end user.
  • Skilled in managing multiple stakeholders with competing priorities, and to gracefully negotiate tradeoffs.
  • Utilize data to measure performance, quantify business value, and tell a story
  • Comfort navigating ambiguity and change in a fast-paced environment.
  • Skilled in translating technical business requirements to functional requirements, user stories, and acceptance criteria.
  • Demonstrated ability to build and work closely with design and engineering teams to bring product features to life.
  • Highly proficient in JIRA / Atlassian, Google Suite
  • Technical acumen proficiency to translate technical specifications into business requirements

Bonus Points  

  • Experience in travel or loyalty tech industries
  • Experience with native mobile app product delivery
  • Familiarity with Contentful CMS, WCAG 2.0 Level AA

Pay Range for this Position:

$107,000 - $170,000 USD

Location

This role is remote-first and can be located anywhere in the continental United States - feel free to work from your home office, from the beach, or from the cottage you rented for the summer! iSeatz is a New Orleans-based company with Central Time Zone business hours (9:00 am - 5:00 pm CT). While we support flexible schedules, some roles—particularly those with direct client collaboration—may require alignment with client time zones for key meetings and real-time communication.

What We Bring To The Table 

iSeatz has been honored as an Inc. Magazine Best Workplace for the past two years — recognition based on our commitment to transparency, trust, and open communication, as well as our efforts to foster growth for our team members beyond their current roles and responsibilities.

We trust our team members to use their expertise and creativity to deliver high-quality results — without micromanagement — and support them in building careers that are as dynamic and multifaceted as the work we do.

We believe there's no one-size-fits-all approach to engagement or collaboration. That’s why we strive to provide the tools, autonomy, and support employees need to succeed — while delivering exceptional products and services to our customers.

We recognize that great work deserves meaningful support. At iSeatz, we provide competitive compensation and a comprehensive suite of benefits to match. Our team members enjoy robust health insurance, a 401(k) plan with company matching, generous paid time off, and up to eight weeks of paid parental leave for eligible caregivers. We’re a remote-first company that values flexibility and autonomy, and we invest in continuous learning with an annual professional development allowance. Whether you're growing your skills, your family, or your impact — we’re here to support what’s next.

We Value A Diverse Workplace 

We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz. 

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at humanresources@iseatz.com.

A Note About Joining Our Workforce

At iSeatz, we're building a team of bold thinkers, innovative builders, and thoughtful collaborators — people who are excited to make an impact, grow their careers, and help shape the future of travel and loyalty tech.

If you're energized by meaningful work, passionate about creating exceptional experiences, and ready to bring your unique perspective to a team that values trust, growth, and transparency — we can't wait to meet you.

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