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Senior Instructional Designer

REMOTE - US

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

Senior Instructional Designer

 

Position Overview:

As a Senior Instructional Designer at Iterable, you will design & build customer virtual (online) educational training courses and certification using Camtasia, Articulate Rise360, Genially, Canva, Descript, and other tools for the SkillJar learning management platform.

Add intro content specific to each role here

One of our core values is a growth mindset, and Iterable is a company where everyone has the opportunity to grow. If this role excites you, please apply, as we value applicants for the skills they bring beyond the job description.

Core Responsibilities:

  • The Senior Instructional Designer will help to lead the vision and program development of the Iterable Academy by working closely with the Senior Manager of Customer Education to develop new offerings
  • Own project management and data collection of the courses you develop
  • Work cross-functionally with Product and Marketing to create courses that meet the needs of our customers 
  • Responsible for mentoring new IDs to the team and helping to develop internal processes to onboard new team members
  • Accountable for working outside their immediate job function as needed, and willing to take on diverse projects of various sizes 
  • This role must be a master of relationship creation, resource curation, and research, as these are foundational to what we do in education
  • The main Key Results (KR) of the Instructional Designer is achieving a course consumption rate of 80% or higher, as well as meeting any overarching team OKRs and company initiatives 

 

Immediate tactical areas of focus will include:

  • Develop and continually hone expertise in our platform and 3rd party integrations
  • Update and maintain existing Academy content with platform optimizations and UI / branding changes
  • Create brand new content for the Academy based on the needs of our customers, product releases, and program direction
  • Continuously stay up to speed with product releases and changes in the app
  • Work with PS  and CS teams to continually integrate more and better education content across the customer journey to automate onboarding and scale the CS Organization
  • Identify and iterate on non-product training content focused on enabling growth marketers to succeed (strategy, operations, process, change management, etc.)
  • Play an active role in developing the certification program for customers and serve as an advisor for any partner certifications created.
  • Maintain and suggest improvements for the Iterable Academy, including design changes, learning path updates and reclassifications, course enhancements, and opportunities for student engagement.
  • Identify industry events to attend and learn about trends and innovation in Education Services  and Instructional Design (virtual until business travel is permitted again)
  • Develop videos in Camtasia and create courses using Rise 360 for the SkillJar LMS in adherence to the Education Content Roadmap
  • Complete the Deliverability Learning Path and Certification exam, which your predecessor started 



Long-term strategic areas of focus will include:

  • integrate customer education across the entire customer lifecycle
    • We work with Marketing, CS, PS, and Product, and it’s very important that the person hired in this role can create relationships across these various teams, for the betterment of their role function and our organization
  • Be a leading voice, along with the Senior Manager of Customer Education, in articulating what we do in Customer Education, how Academy is an integral part of the customer lifecycle journey, and how internal employees can and should utilize Academy education to better enable their customers and/or our partners. 
  • Continuously look for gaps in our knowledge offerings, and bring those ideas to the team
  • Certification Program: Develop advanced-level courses to continue expanding our Customer Certification Program, working with direction from the Senior Manager of Customer Education.

Qualifications:

  • 4-6 years of experience in instructional design in the Saas industry (Or, if commensurate knowledge and experience in a shorter time frame can be proven, those candidates will also be considered). 
  • Experience in multi-modality training development (online and live): video, audio, image creation, brand design, voice over, and script writing
  • Excellent project management skills and the ability to manage several important, multi-input projects at one time, spanning weeks or months as needed 
  • Experience using  Camtasia, SnagIt, Articulate Rise 360, Genially, Canva, and the SkillJar LMS
  • A strong understanding of core design and education principles (ex., ADDIE, Kirkpatrick’s model for training evaluation, etc). 
  • Experience using the Asana project management platform
  • A strong understanding of AI tools, both for course development and day-to-day use. 
  • LMS administration (experience building course content within a learning management system)
  • HTML or other technical coding experience 

 

Additional: 

  • Experience with email marketing, push, or SMS software
  • A degree in design or educational development
  • An understanding of how educational content helps our customers meet their business needs, and can vocalize that effectively
  • Works well through an ever-changing tech landscape and is eager to learn new technology
  • Passionate about working with customers and educating others
  • Possesses humility, integrity, and a growth mindset

Perks & Benefits: 

  • Paid parental leave
  • Competitive salaries, meaningful equity, & 401(k) plan
  • Medical, dental, vision, & life insurance
  • Balance Days (additional paid holidays)
  • Fertility & Adoption Assistance
  • Paid Sabbatical
  • Flexible PTO
  • Monthly Employee Wellness allowance 
  • Monthly Professional Development allowance 
  • Pre-tax commuter benefits
  • Complete laptop workstation

 The US base salary range for this position at the start of employment is $109,500 - $146,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

  • Send job offers from free email services like Gmail, Yahoo Mail, Hotmail, etc.
  • Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g., for home office supplies, or training, etc.).
  • Request or require personal documents, such as bank account details, tax forms, or credit card information, as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

Iterable is not affiliated in any way with these impostors, and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.

 

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses, or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives to maintain a healthy and safe workplace and strictly prohibits any form of harassment. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, as well as its internal policy, Iterable will also consider qualified applicants with arrest and conviction records for employment.

 

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

  • Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
  • Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
  • Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

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