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Senior Manager of Business Analysis (Operations)

Richmond, VA or Arlington, VA

At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time.

Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.

Interested in learning more about how we’re transforming the financing experience and joining our team?

What You’ll Do 

Koalafi is searching for an innovative Sr. Manager of Business Analysis specializing in Operations Analytics to generate and drive initiatives that improve operational efficiency, reduce costs, and boost company revenue. In this role, you will operate in a player/coach model, in which you will perform direct hands-on analysis while also coaching and mentoring junior analysts to deliver high quality results while developing their skills. 

As the lead for Operations Analytics, you will be accountable for partnering closely with our Chief Operating Officer to create and execute on a strategic agenda and manage the backlog of initiatives and projects. The ideal candidate possesses strong analytical skills and a deep understanding of operations data and key performance metrics. In this role, you will: 

  • Collaborate with senior leaders to develop a strategic agenda that maximizes operational efficiency, while providing data-driven insights and recommendations for improvements
  • Lead projects and initiatives that deliver meaningful business outcomes
  • Mentor and coach a small team of junior analysts, fostering a culture of collaboration and innovation
  • Support the entire Operations organization, including customer support, merchant support, collections, recoveries, and back office
  • Partner closely with our data engineering team to develop a robust and intuitive data model that will be used for analysis and reporting
  • Design and deliver dashboards and reports that effectively convey information and insights to non-technical audiences
  • Develop analytical frameworks and KPIs to monitor operational performance, identify trends, and uncover opportunities for efficiency improvements
  • Analyze workflows, bottlenecks, and resource allocation to recommend changes that improve operational outcomes
  • Develop segmentation and/or models that will be used to improve the effectiveness of our collections and recoveries programs
  • Exhibit solid business judgment in making balanced decisions quickly

About You (Qualifications) 

  • Bachelor’s degree required, in a quantitative field such as Statistics, Mathematics, Economics, Business, or Engineering preferred
  • 5+ years of experience in an analyst, data science, or consulting role
  • 3+ years of experience in operations analytics
  • 3+ years of experience managing/coaching more junior analysts
  • Experience in consumer financing industry, such as: credit cards, personal loans, auto loans, BNPL, or similar field
  • Proficiency in Excel, SQL, and Python for data analysis
  • Exceptional attention to detail and problem-solving skills
  • Ability to create a strategic agenda and execute against it
  • Desire to work in a fast-paced, dynamic entrepreneurial environment
  • Strong written and verbal communication skills 
  • Location Requirement: This position requires regular in-person attendance at one of our two office locations (Richmond, VA or Arlington, VA). Candidates must already be located within a commutable distance to either location, as relocation assistance is not available at this time.

Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.

Benefits:

At Koalafi, you will have a direct impact on our products and help shape the company’s success. We offer competitive compensation & benefits packages to keep you at your best:

  • Comprehensive medical, dental, and vision coverage
  • 20 PTO days + 11 paid holidays
  • 401(k) retirement with company matching
  • Student Loan & Tuition Reimbursement 
  • Commuter assistance
  • Parental leave (maternal + paternal)
  • Inclusion and Associate Engagement Programs

Who we are & what we value: 

  • We focus on what’s most important
  • We set clear expectations and deliver
  • We embrace challenges to reach our full potential
  • We ask, “How can this be better?”
  • We move fast together

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