Back to jobs

Veterinary Customer Service Representative - Receptionist

Corporate

READY FOR A REWARDING CAREER HELPING ANIMALS AND PEOPLE?

We Love Pets and People. Bellevue Veterinary Emergency and Specialty Hospital was established with one goal in mind: to be there for pets and their people. We know emergency visits aren't planned, and navigating specialty care can be overwhelming. We are looking for dedicated team members to join our growing team and help us implement people-centric processes to create an environment where pets receive world class care and pet parents receive clarity and compassion at every step in the process. At Bellevue Veterinary Emergency & Specialty, we work hard to deliver unparalleled care, experiences for our patients and clients. Providing fulfilling careers and enabling healthy work-life harmony aren't talking points for us, they're part of who we are. We listen to our staff to understand what matters most, and work to ensure everyone has the support they need to thrive.

We believe learning is a life-long commitment. Building our team, we require leaders who take the initiative to grow—and we help them do just that. Our goal is to help people be the best version of themselves. Interested in learning a new skill? Pursuing another credential? We're on your side, providing resources and support to help you fulfill your goals.

As Customer Service Representative (CSR) you will actively recruit new clients and promote hospital services. You will be scheduling client visits and driving the flow of clients and pets through the hospital to aid the productivity of the veterinary medical team. You will provide exceptional and compassionate communication with our clients to help coordinate effective patient care and influence pet parents to return and refer their friends and families.

What You'll Do:

  • Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun.
  • Maintain knowledge of the services the hospital provides and utilizes the information to promote the hospital's services and products to existing and prospective customers.
  • Welcome clients and pets, ensuring that they are comfortable in the hospital.
  • Assist incoming clients. Document and enter the pet's history, requested services, and other pertinent information within the practice management software.
  • Direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient's service needs. Refer the patient to the appropriate veterinary team member as needed.
  • Schedule client appointments and follow-up exams. Work with veterinarian(s) and medical support team as needed to ensure optimal scheduling.
  • Assist outgoing clients by providing all necessary instructions, information, and invoices.
  • Dispense prescription items per the veterinarian's instructions and sells retail products.
  • Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer.
  • Respond to customer complaints in a professional, courteous manner and act satisfactorily to resolve the problem.
  • Support a practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets.
  • Comply with all practice policies, quality assurance guidelines, and minimum standards of care.
  • Perform other duties and projects as requested.

Knowledge Skills and Abilities:

  • Ability to provide effective customer service principles.
  • Basic knowledge of medical terminology.
  • Basic proficiency with a variety of computer programs including Microsoft Office Suite.
  • Basic written, verbal, and active listening communication skills.
  • Strong customer relations and interpersonal skills.
  • Exercises tact and diplomacy in dealing with sensitive issues and situations.
  • Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions.
  • Strong organizational and time management skills.
  • Effectively and quickly responds to requests in a proactive manner.
  • Strong attention to detail and high level of accuracy.

Education:

High School Diploma or GED required

Experience:

1+ years experience in veterinary setting

Working Conditions/Physical Demands:

While performing the duties of this job, the team member is regularly required to talk and hear. The team member must frequently use a computer for long periods of time. Specific vision abilities are required to do this job including close vision. This position requires walking and/or standing for long periods of time, bending, reaching, grasping, and repetitive motions. May be exposed to disinfectant/sanitation chemicals, pets dander, and excretions. This position is exposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted, 50 lbs. with assistance. Must be able to work flexible hours including evenings and weekends.

Benefits:

  • 401(k) retirement plan with company matching
  • Employee assistance program offering complimentary family, financial, substance abuse, and mental health counseling
  • Complimentary uniform
  • Generous employee pet healthcare discounts
  • Opportunities for participating in international philanthropic projects through Lakefield's partnership with World Vets

Schedule:

  • 12-hour shifts or 10-hour shifts
  • Opportunities for over-time available

Shift Differential:

  • Monday-Friday 7pm-7am: $1.50/hr
  • Saturday and Sunday 7pm-7am: $3.00/hr
  • Saturday and Sunday 7am-7pm: $1.50/hr

Compensation Range

$24 - $29 USD

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Lakefield Veterinary Group’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.