Director of Client and Clinical Services

Since 1984, Larkin Street Youth Services has helped more than 75,000 young adults in San Francisco with outreach, shelter, housing, education, employment, healthcare, and other services.

Today, Larkin Street Youth Services is the largest provider of housing and services to homeless youth in the Bay Area. We serve 1,500 youth annually, operating or partnering to provide more than 500 emergency shelter, transitional, supportive, and subsidy-based housing beds at several unique sites across San Francisco.

Working at Larkin Street, no matter what department, means making a real difference in the lives of young people experiencing homelessness. Our team is skilled, diverse, and passionate. Our culture encourages achievement and professional development, as well as teamwork and self-care. Our focus is always on the young people at the heart of our mission and to nurture potential, promote dignity and support bold steps by all.

For more information about us, visit www.larkinstreetyouth.org.

WHAT YOU'LL DO:

The Director of Client & Clinical Services will oversee and monitor the day-to-day operations of the Wellness Department, provide clinical consultation to Program Directors, Program Managers, and staff across programs, and work with the Division Director of Client & Clinical Services to deepen staff use of best practices across Larkin Street, including utilizing strengths-based approaches, Trauma-Informed Care, Harm Reduction, and Restorative Practices to address mental health and/or substance use challenges when serving unhoused and/or marginally housed Transitional Age Youth (TAY). The Director of Client & Clinical Services will provide clinical and administrative supervision to Wellness clinicians & interns, and will oversee referrals and assignment of clients, coordinate resource linkages, and perform administrative tasks related to program operations for the overall Wellness Department.

This position is full-time and eligible for full-benefits.

Your responsibilities:

• Assess training needs and provide clinical consultation and training to Program Directors, Program Managers, and staff across programs on a range of clinical topics relating to mental health and/or substance use challenges, harm reduction, and best practices for serving Transitional Age Youth (TAY) communities.
• Provide clinical and administrative supervision to Wellness clinicians and interns, including weekly individual and/or group supervision.
• Manage and triage waitlist for Wellness clinical services and match client referrals to Wellness clinicians and interns.
• Facilitate and coordinate Collaborative Case Conferences across Larkin Street to assist in determining next steps for clients presenting with mental health and/or substance use challenges.
• Update and distribute monthly Wellness and Harm Reduction newsletters to staff across Larkin Street regarding best practices, including highlighting of key community and resource updates.
• Co-facilitate virtual Mental Health First Aid trainings to agency staff and community partners throughout San Francisco.
• Work with Division Director of Client & Clinical Services to ensure effective coordinated service delivery, grant and contract compliance, and fiscal responsibility.
• Develop and sustain partnerships, including promoting contacts, working relationships, and cooperative programs between Larkin Street’s Wellness Department and other organizations involved in mental health, substance use, and harm reduction services serving TAY and adults, including with SFDPH, CBOs, and key providers in the TAY and Adult Systems of Care.
• Monitor and approve clinical notes, audit files, and complete general administrative tasks.
• Oversee the creation and ongoing maintenance of harm reduction kits for program sites, and ensure appropriate data collection and tracking adhering to internal agency policies and procedures.
• Promote collaboration and cross-training among teams throughout the agency. 
• Serve on the On-Call Clinical Consultation rotation.   
• Ability to travel independently throughout the community to Larkin Street’s various program and partner agency sites.  
• Actively participate in Diversity, Equity, and Inclusion (DEI) work within the agency, along with managing programs with a lens on DEI.
• Strong Commitment to the agency and philosophy of Larkin Street Youth Services.
• Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies.
• Maintain a creative, teambuilding, cooperative approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks using diversity, equity, and inclusion and restorative practice lens.
• Maintain professional standards of performance, demeanor and appearance at all times.
• Perform tasks and responsibilities in a complete and timely manner, complying with agency policies and standards and conforming to scheduling requirements of this job description and program.
• Exercise discretion and professional judgment at all times, keeping with the responsibilities carried personally and by the agency for the care and welfare of the youth we serve.
• Actively strive to upgrade professional skills through engaging in appropriate professional training and experience. 
• Other duties as assigned. 

WHO YOU ARE:

• You have a Master's degree in Counseling, Psychology, Social Work, Social Welfare, or closely related field.  
• You hold a current California LCSW or LMFT license for a minimum of 2+ years and eligible to provide clinical supervision. 
• You have previous experience providing consultation and support to staff, including leading trainings on a range of mental health, substance use, and harm reduction topics.
• You have previous experience providing individual and group therapy, and psychoeducational groups with TAY, homeless and/or marginally housed individuals living with mental health and/or substance use challenges, and effectively utilizing crisis intervention and de-escalation skills, harm reduction strategies and motivational interviewing, and working collaboratively with multi-disciplinary teams. 
• You have excellent written and verbal skills, including engaging with diverse audiences.
• You bring lived expertise relevant to the BIPOC and/or LGBTQ+ TAY we serve and are passionate about serving marginalized communities, with bilingual in Spanish being a plus.
• You work best in a hybrid, mostly on-site and in person working environment.
• You are a team player and self-starter. Your colleagues describe you as compassionate, patient, and organized. 
• You are proficient with Microsoft Office Suite.
• You are familiar with navigating EHR systems. 

THE PERKS:

• Competitive annual salary: $110,000-$120,000 
  • +$3,000 if fluent in English and Spanish
• Clipper Bay Pass - Commute for FREE!
• Choice of Kaiser and Sutter medical plans, plus dental and vision.
• Generous 3 weeks of vacation annually, plus 11 Paid Holidays and 3 Floating Holidays.
• 403(b) retirement plan with employer matching.
• Flexible spending accounts for Healthcare and Dependent Care expenses.
• Life Insurance.
• Employee Assistance Program (EAP) for counseling services.
• Health Advocate Service.
• Commuter Benefits Program.
• Paid Sabbatical following 5 and 10 years of employment.

Larkin Street Youth Services is an equal opportunity employer. Larkin Street Youth Service seeks qualified candidates with an interest in the non-profit sector. We are committed to embracing diversity and consider all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected class. We encourage applicants of diverse backgrounds to apply for any open position in which they feel qualified. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records. 

All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.