Collections Agent

We have been on a mission to provide small and medium businesses (SMEs) with accessible and responsive finance since 2007. SMEs account for most businesses worldwide and are critical contributors to job creation and global economic development. They represent about 90% of businesses and more than 50% of employment worldwide. However, more than three quarters (77%) of SME businesses last year were unable to secure traditional bank financing they desperately needed to grow and thrive. This has created a $5 trillion funding gap for SMEs globally.

That’s where Liberis steps in! To best help small businesses, Liberis has built the leading global embedded finance platform. Through this platform, Liberis provides partners with the technology and financial solutions necessary to offer personalized and accessible funding to their small business customers.

To date with ~20 global strategic partners and direct reach to more than 1 million small businesses, Liberis has provided $1 bn of funding in over 50,000 transactions, enabling more than 100,000 jobs to be created and saved.

We are in a very exciting period of growth, both within the UK and internationally, with teams based in London, Nottingham, USA, and Scandinavia. As we continue to grow, we are looking for talented and ambitious individuals to join us to reshape business finance.

 

Liberis and Blenheim Chalcot

 

Liberis was founded and is backed by Blenheim Chalcot, the UK's leading digital venture builder. This powerful partnership provides us with a unique advantage, combining our fintech agility with the strategic support and deep expertise of a company renowned for building and scaling disruptive digital businesses. As a key part of the Blenheim Chalcot portfolio, we benefit from a vibrant ecosystem of collaboration and innovation, placing us at the forefront of the embedded finance revolution.

The Team

We are the Collections team - a dedicated group with a clear mission: to support customers through financial challenges while protecting the health of our global receivables portfolio. We’re now looking for a Collections Agent to strengthen our back-office capability, helping us refine processes, drive efficiencies, and ultimately improve outcomes across all our markets.

 

The Role
As a Collections Agent, you’ll play a key role in the engine room of our global collections function. Your focus will be on ensuring our collections processes, reporting, and tools are robust, accurate, and continuously improving. You’ll work closely with the wider collections team to analyse data, spot trends, streamline workflows, and provide the operational support that enables the team to deliver at scale.

 

Responsibilities

• Monitor the performance of our receivables book to identify underperforming accounts, patterns, and process gaps.
• Analyse customer and portfolio data to provide actionable insights and recommendations for the collections team.
• Support process improvement initiatives - helping to design, test, and implement operational enhancements.
• Maintain and update key reports and trackers to ensure accuracy and timeliness of collections data.
• Liaise with internal stakeholders across markets to share insights and best practice.
• Help ensure default account volumes remain within budget by supporting proactive operational strategies.
• Act as a champion of continuous improvement, fairness, and accuracy in everything you do.

 

What We Think You’ll Need

• Experience within a collections or operations team (SME collections experience a plus).
• Strong analytical and problem-solving skills, with proficiency in Excel.
• A keen eye for detail and accuracy in reporting and data management.
• Ability to self-manage and prioritise effectively in a fast-paced environment.
• Comfortable identifying inefficiencies and proposing practical process improvements.
• Strong integrity and commitment to fairness in decision-making.
• Great interpersonal skills for working with colleagues across teams and geographies.

What We Offer

• Be part of the world’s leading digital venture builder – Blenheim Chalcot.
• Work in a high-growth FinTech environment with exposure to GenAI tools.
• 24 days annual leave + 10 public holidays.
• Private medical insurance for you and your immediate family.
• Life insurance and access to continuous learning and development.
• A collaborative, inclusive, and cricket-loving culture (we own the Rajasthan Royals IPL team!).

Next Steps
If this opportunity feels like the right fit for your next career move, we’d love to hear from you! Even if you don’t meet every requirement, don’t hesitate to apply