Associate Vice President of RTC Operations

Lightfully Behavioral Health is a growing leader in mental health treatment providing high-quality, evidence-based treatment and innovative, compassionate care focused on total wellness for those struggling with mental health conditions. Lightfully provides treatment on a full continuum of care including residential, partial hospitalization, intensive outpatient, and virtual services. With current communities providing best-in-class care in Southern California markets, Lightfully is positioned for dynamic and high-paced growth.

Welcome to a behavioral health services company unlike those that have come before it. One where leaders believe in the healing and nourishing quality of compassion both in treating clients and caring for our people. A safe place to bring your whole self to work and infuse a bit of your own magic into what you do every day. The Lightfully Shining Commitments reflect our commitment to these principles and encourages our staff to deliver exceptional performance through their authenticity, bravery, and grit. We believe that great things can happen when we create space for people to light fully.

Job Summary:

The AVP of Residential Operations leads performance for all Residential programs. This includes performance across clinical, team, growth, and financial objectives. This role also provides leadership with cultural initiatives, compliance adherence, and delivery of denovo and expansion projects.

Major Responsibilities: 

• Upholds and maintains the Company’s purpose and values (called the Lightfully “Shining Commitments”)
• Provides supervision, support and coaching to employees. Other management activities include (but are not limited to):
• Interviewing, hiring, goal development, onboarding and ensuring continuous training requirements and compliance items are met.
•  1:1 and team meetings to discuss successes, challenges, new projects, innovations, company changes, etc.
• Timely coaching and disciplinary action (delivery and documentation), as needed.
• Completing performance reviews for employees within company designated timeframes.
• Maintaining employees’ timecards in the Payroll system, ensuring the correct hours are accounted for, overtime is managed, and paid-time off requests are promptly addressed.
• Provides leadership and day-to-day management of the service line’s clinical operations; supports teams to achieve key clinical performance indicators.
• Accountable for P&L performance across service line.
• Partners with Chief Clinical Officer (CCO) on long-range product strategy and translates product strategy/vision into a robust client and staff experience.
• Partners with the Clinical Team to implement quality initiatives and clinical trainings.
• Achieves optimal client lengths-of-stay metrics, including facilitation of client admissions and transitions within levels of care.
• Works with Compliance to ensure safety and compliance with all governing bodies and internal policies and procedures.
• Holds programs accountable to all monthly budget targets.
• Manages labor (adherence to labor model) and other variable expenses.
• Conducts monthly operating review for service line, with executive leadership team.
• Participates in annual budgeting and growth proforma forecasting.
• Ensures resolution of complaints, grievances, and disciplinary actions across service line programs.
• Optimizes employee engagement, retention, and turnover across service line programs.
• Works with People Operations and Clinical Training Team to ensure teams are onboarded and trained effectively.
• Drives census growth in partnership with Marketing, Outreach, and Admissions.
• Creates and executes on service line growth plans.
• Performs all other duties as assigned.

Specific Skills/Competencies:

• Excellent management and supervisory skills.
• Excellent organizational and time management skills.
• Basic computer literacy in Microsoft Office programs, including Microsoft Word, Excel, and PowerPoint.
• Basic knowledge of general office equipment is required.
• Ability to speak English fluently is a requirement; ability to speak Spanish is preferred.
• Strong communication skills; ability to communicate and write clearly and professionally is required.
• Ability to maintain confidentiality.

Physical Requirements

• Ability to communicate with individuals over phone, electronic correspondence, and in-person.
• Ability to operate in occasionally noisy environments.
• May be required to stand, sit, stoop, bend, and lift/move up to 20 lbs.
• Ability to work for prolonged periods sitting at a desk and working on a computer.

Mental/Social Requirements

• Must work effectively with and show respect to all clients and staff, including those from diverse ethnic, cultural, religious, socioeconomic, sexual preferences and/or identities, gender identities/expression, and political backgrounds.
• Must demonstrate ability of solving problems independently, using best judgment and critical thinking skills.
• Must maintain a positive, friendly, and welcoming attitude with staff and clients at all LBH facilities and within the organization.
• Must utilize professional communication when addressing issues with clients or staff.

OTHER INFORMATION

• Must pass extensive background check.
• Must meet criteria of our auto use policy, including driving a vehicle and possessing valid Driver’s
• This is a remote position and requires the ability to perform all duties and responsibilities at home.

QUALIFICATIONS

• Master’s Degree in Counseling-related field or BSN, required.
• Active, unrestricted license to practice therapy (LCSW, LMFT, etc.)
• 5+ years of progressive management experience in healthcare operations.

The pay range for this position is $135,000-$150,000 annually. Position is bonus eligible.

This is an exciting opportunity to help us build something from the ground up. To be part of a dynamic team of passionate providers looking to create something exceptional and well timed in the market.