Back to jobs

Director, Delivery Services

Remote

Who You Are:

You are a strategic leader with a track record of building and scaling high-performing services organizations. You are skilled in developing and optimizing service delivery models across diverse technology platforms. Passionate about delivering exceptional client outcomes and continuously improving service quality. Comfortable working cross-functionally and influencing stakeholders at all levels.

About The Role:

As a Director of Delivery Services, you will focus on driving services revenue, building scalable processes, and delivering exceptional client outcomes across a wide range of technology domains, including security, networking, data center, cloud, automation, and observability. The Director, Delivery Services will oversee the planning, delivery, and optimization of services involving industry-leading platforms such as Palo Alto Networks, Fortinet, Rubrik, Cisco, Juniper, Arista, Aruba, Dell, HPE, NetApp, Pure Storage, VMware, Ansible, Terraform, and observability tools. The ideal candidate will have a proven ability to evaluate, improve, and optimize processes, ensuring both operational excellence and high-quality service delivery.

Other responsibilities include: 

Revenue Growth

  • Develop and execute strategies to grow Myriad360’s services revenue across security, networking, data center, and automation portfolios
  • Collaborate with sales teams to position services offerings, including security assessments, architecture design, and managed security solutions
  • Create and refine service packages to address market demands while driving profitability and long-term client value

Leadership and Team Development

  • Lead a high-performing team of engineers, consultants, and project managers, specializing in security, networking, and data center solutions
  • Foster a culture of accountability, innovation, and continuous improvement
  • Mentor and develop team members to support professional growth and operational success

Process Optimization

  • Evaluate, maintain, and continuously improve processes to ensure scalable, repeatable, and efficient service delivery
  • Implement best practices and tools to streamline operations, improve quality, and enhance client satisfaction
  • Monitor and analyze key performance indicators (KPIs) to identify and address gaps in performance or efficiency

Service Delivery Management

  • Ensure all services are delivered on time, within budget, and exceed client expectations
  • Oversee delivery of Myriad360’s comprehensive services portfolio, including:
  • Security: Deployment and optimization of Palo Alto Networks, Fortinet, and Rubrik solutions for next-gen firewalls, secure SD-WAN, endpoint protection, and data recovery
  • Networking: Design, deployment, and optimization of Cisco, Juniper, Arista, and Aruba infrastructure
  • Data Center: Infrastructure projects utilizing Dell, HPE, NetApp, Pure Storage, and VMware for compute, storage, and virtualization.
  • Automation: Deployment of tools like Ansible and Terraform to streamline client environments
  • Observability: Implementation of platforms for holistic infrastructure and application monitoring

Operational and Financial Management

  • Drive profitability by optimizing resource utilization, maintaining strong margins, and managing costs
  • Develop and manage budgets, forecasts, and financial metrics for the services division.
  • Create and refine operational frameworks to support consistent and scalable service delivery.

Client and Vendor Relationships

  • Serve as an executive-level point of contact for key clients, fostering trust and ensuring client satisfaction
  • Build and maintain strategic partnerships with key vendors, including Palo Alto Networks, Fortinet, Rubrik, Cisco, Juniper, Arista, Aruba, Dell, HPE, NetApp, Pure, VMware, and others
  • Leverage vendor relationships to enhance Myriad360’s services portfolio and competitive position
  • Complete ongoing security awareness training and comply with company policies to the requirements section
  • Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
  • Other duties as assigned 

Desired skills and experience: 

  • Bachelor’s degree in a related field; advanced degree preferred
  • 15+ years of experience in IT services, with at least 5 years in a senior leadership role within a VAR, MSP, or similar organization
  • Proven track record of growing services revenue and managing P&L for a professional services organization
  • Expertise in security technologies (Palo Alto Networks, Fortinet, Rubrik), networking (Cisco, Juniper, Arista, Aruba), and data center solutions (Dell, HPE, NetApp, Pure, VMware)
  • Knowledge of automation tools (Ansible, Terraform) and observability platforms
  • Strong ability to evaluate, improve, and optimize operational processes
  • Excellent leadership, communication, and relationship-building skills
  • Knowledge of security management tools and technologies, including SIEM, IDS/IPS, firewalls, and endpoint protection solutions

Must be based in the United States

A Little About Us 

Our mission is to challenge and enable our employees to achieve great things. 

We live and breathe our core values: 

  • We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge. 
  • Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best. 
  • Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results. 

We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability. 

Some of Our Benefits 

  • Unlimited Paid Time Off (PTO)
  • Incentive compensation plans for all employees
  • Company-funded 401k contributions
  • Zero-cost employer-covered health insurance
  • Annual BYOD (Bring Your Own Device) reimbursement up to $500
  • Paid Parental Leave
  • Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
  • Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with! 

Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $250,000- 300,000 OTE, plus opportunities for bonus and/or commission. Compensation in other geographies may vary. 

Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Myriad360’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.