Digital Program Manager

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Key Responsibilities:

Program Management & Communications

• Maintain a strategic roadmap for existing and upcoming CSC features, ensuring platform enhancements, future products, and the prioritization of additional groups and scope are well-documented, communicated effectively, and properly aligned.
• Oversee and coordinate CSC governance communications and activities, including the Steering Committee, Change Champion Network, Change Control Board, Operations Team engagement, Community Meetings, and the Design Partner Program.

Cross-Functional Collaboration

• Engage with new groups during the discovery phase to define scope, timeline, and project roadmap accordingly. Collaborate with leaders to drive SAFE implementations, managing ceremony calendars and release schedules effectively.
• Facilitate collaboration between teams to enhance communication about available CSC products and capabilities in partnership with the CSC OCM and Communications Team.

Platform Management & Improvement

• Manage the daily operations of the CSC program to ensure optimal performance, reliability, and rapid issue resolution.
• Oversee and prioritize the implementation of enhancements that improve user experience and platform functionality while aligning with business objectives.
• Coordinate communications regarding platform updates, monitor system performance, and swiftly address any issues to minimize disruptions.

Documentation & Learnings

• Maintain comprehensive documentation of operation model, platform operations, processes, and procedures.
• Coordinate training and knowledge sharing with internal project team by ensuring that all relevant information is well-organized and easily accessible.
• Proven leadership abilities to align teams on strategic goals, manage conflicts, and ensure business priorities are achieved.
• Ability to organize and maintain clear, accessible records of platform operations and updates.
• Strong attention to detail, ensuring high standards in platform operations and content quality.

Minimum Experience/Personal Skill Requirements:

Leadership and Organizational Skills

• • Extensive Program Management Expertise:
  • In-depth knowledge of project management methodologies, tools, and best practices.
  • Demonstrated success in managing complex projects from initiation to completion, ensuring on-time and on-budget delivery.
  • Technical Proficiency and Product Knowledge:
  • Ability to quickly grasp the technical aspects of the platform and communicate effectively with developers and technical teams.
  • Exceptional Communication and Collaboration Skills:
  • Excellent communication skills, with the ability to convey complex technical information to both technical and non-technical stakeholders.
  • Proven experience in fostering a collaborative environment and maintaining strong relationships across various teams.
  • Analytical and Problem-Solving Abilities:
  • Strong analytical skills with the ability to evaluate data, identify trends, and implement data-driven decisions.
  • Proven track record of solving complex issues, implementing innovative solutions, and driving continuous platform improvement.

Additional Preferences:

• Understanding of Adobe products.
• Three years of relevant experience in an advertising or digital production agency environment with exposure to marketing or medical campaigns.
• Proven ability to embrace digital transformation, drive changes and leverage technology to solve business problems.
• Previous experience using one or more project management or resource planning software tools such as Wrike, Jira, Workfront, Trello, BaseCamp, etc.
• Demonstrated ability to achieve results by proactively engaging with people across functions and leading without authority.
• Proven ability to be accountable, adaptable, and learn quickly in a complex and dynamic environment.
• Demonstrated ability to leverage data to drive shifts in behavior.
• Agile or PMP certification.

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