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Senior Developer Educator

United States (Remote)

About ngrok Inc.

At ngrok, we believe that doing networking the right way should also be the easy way. Over the last 10 years, we’ve given developers and engineers simple interfaces for getting traffic into their apps and APIs without forcing them to deal with legacy proxies, external load balancers, or VPNs, and we’re now part of the standard stack for more than 9 million developers at some of the world’s top technology brands, like GitHub, Okta, HashiCorp, and Twilio.

Over the last few years, we’ve completely changed how that interface looks and works to make it easier, more composable, and infinitely flexible. We now give anyone who needs a “front door” to their apps or APIs powerful tools to orchestrate traffic, secure public endpoints, accelerate their services on a global network, observe all traffic passing to/from their network, and much more. The ngrok that millions love and trust has been completely transformed for the better.

How we work

  • We value content that’s authentic and gives back more than it takes from readers.
  • DevRel and go-to-market is ngrok’s marketing. We guide messaging, strategy, and tactics across all channels to maintain authenticity and a technical foundation everywhere ngrok shows up.
  • Employees are supported on journeys to becoming resident experts—and even key public figures—on facets of our industry, our product, or the problems our users face in their day-to-day working lives.
  • Everyone has the autonomy to choose projects, design strategies, and execute them based on their impact on our single company-wide KPI: the adoption of Traffic Policy.
  • We obsess about the customer experience, sweat the small stuff, and put in extraordinary work to make developer networking infrastructure that helps companies ship faster and with smart defaults.

You’ll spend your time

  • Creating helpful content that first educates developers, then encourages them to try out ngrok to solve their problems.
  • Guiding our content calendar with your knowledge, expertise, and opinions.
  • Working with our product team to transform new features into product launches that sing.
  • Working with our go-to-market (GTM) peers to pluck out the most painful problems developers face and transform them into content that solves them for many.
  • Contributing to our newsletter, which gets read by 1,000,000+ developers every month.
  • Identifying, pitching, and executing on content “side quests” based on the combination of 1. what you’re most passionate about, and 2. what makes the biggest impact on education and adoption of Traffic Policy.

You won’t spend your time:

  • Writing content exclusively for SEO or citation in AI results. We use these tools to inform and optimize, not guide or dictate, our content.
  • Trying to ship X pieces/week—we work on broader themed timelines and with bigger goals against company-wide KPIs that prioritize impact over cadence.
  • Likewise, worrying about vanity metrics like page views.

Who we’re looking for

  • You can communicate technical concepts with an authenticity that resonates with an audience of DevOps and platform engineers.
  • Software development experience, either in a former role or having built apps, APIs, or websites as a hobbyist.
  • Bright ideas hard-earned from any other type of content creation, like videos, livestreams, diagrams/animations (think Sam Rose or Josh Comeau!), and beyond.
  • A love of writing and a style you confidently claim as your own.

Bonus points for having:

  • Direct experience with either API gateways, ingress providers, or Kubernetes networking.
  • Background in supporting product-led growth (PLG) and working within or in close collaboration with a GTM team.
  • Spoken publicly, whether that’s a conference talk or a livestream demo.
  • An active ngrok account!

This is a remote position for candidates outside of the Bay Area and a hybrid role for candidates within commuting distance to San Francisco. Our Bay Area employees commute to the office on Tuesdays and Wednesdays.

Compensation

Tier 1 (SF, LA, Seattle, NYC): Minimum salary of $176,000 to maximum $220,000

Tier 2: Minimum salary of $161,000 to maximum $202,000

Job level and actual compensation will be evaluated based on factors including, but not limited to, qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), internal equity with other team members, market data, and specific work location. We provide an attractive mix of salary and equity.

#LI-Remote

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All candidates must be US-based, and legally authorized to work in the United States.

If your experience is close but doesn’t fulfill all requirements, please apply. ngrok is on a mission to build a special company. To achieve our goal, we are focused on hiring people with different backgrounds, perspectives, and experiences!

Benefits

Compensation for this role depends on level, but we provide a competitive mix of salary and equity.

We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%.

We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents.

We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same.

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