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Quality Control Technician I, HVAC - Philippines

Remote - Philippines

Company Description
Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all. 

Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.

Location

This position will be based remotely in the Philippines

Summary of Role

The Quality Control Technician, HVAC is responsible for the review and close-out of project milestone packages consisting of sales and design plans and documentation, installation photos and verification measures for HVAC installation and service projects. The primary objective of this role is to ensure high-quality standards for HVAC systems, verify compliance with sales and design specifications, and identify necessary remediations to maintain strong system performance and customer satisfaction (systems designed to operate efficiently for the manufactured useful life of 15+ years). They will also evaluate HVAC monitoring and control platforms to verify proper configuration and ensure installed systems meet design specifications and energy efficiency goals. 

Through daily project throughput review, the technician will approve or reject project milestones promptly and communicate feedback to external contractors or partners. They will support the organization’s accountability and quality improvement initiatives, fostering a culture of excellence across all operations. In addition to desktop reviews, some programs may require on-site inspections, including accessing mechanical rooms, rooftops, and ductwork to assess installation quality and provide feedback to certified contractors.

Strategic/Tactical Responsibilities

  • Conduct detailed review and close-outs of project photos, documents, and designs.  
  • Apply advanced knowledge of HVAC quality control standards and system operation criteria.  
  • Verify system performance data and ensure installed HVAC equipment aligns with sales and design specifications.  
  • Inspect HVAC control and monitoring platforms for accurate configuration and functionality.  
  • Provide clear and concise feedback for rejected project submissions and guide resolution.  
  • Provide feedback to the Program Manager and Leadership to inform and evolve the product.
  • Troubleshoot and resolve milestone package rejections to ensure quick turnaround times.  
  • Stay updated on industry standards, installation techniques, and emerging technologies.  
  • Develop and refine quality control processes, installation guidelines, and contractor training programs.  
  • Manage and resolve partner support requests through chat or ticketing systems, addressing escalations promptly.  
  • Analyze data to identify trends or areas for improvement and recommend corrective actions.  
  • Conduct training sessions for junior Quality Control Technicians to enhance team capabilities.  
  • Perform and document site inspections for specific programs, including assessment of mechanical, structural, and electrical components of HVAC installations.  

Qualifications

  • 4+ years of experience in a technical or construction role within the HVAC industry. Residential preferred, but not required. 
  • Experience with interdepartmental problem-solving or project management.  
  • Familiarity with HVAC system design and energy efficiency standards preferred.  
  • Strong oral and written communication skills with the ability to influence third-party contractors.  
  • Excellent organizational skills and ability to prioritize effectively.  
  • Proficiency with data analysis and standard business tools such as G-Suite, Microsoft Office, or similar platforms.  
  • Ability to access mechanical rooms, rooftops, or confined spaces, including working in various weather conditions.  
  • Capacity to stand, kneel, or bend for extended periods during inspections.  
  • Commitment to safety protocols and proper use of personal protective equipment (PPE).  

Success Defined

  • Minimize post-installation service calls through thorough review of partner submissions.  
  • Review and respond to project milestone submissions within 72 hours.  
  • Respond to partner support inquiries within 24 hours.  

Employment is contingent upon the successful completion of a background check. 

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy

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