Director of Engineering

Remote, Anywhere in the United States

Trusted by more than 18,000 Shopify and Shopify Plus stores—like Brooklinen, Ruggable, True Classic and Dr. Squatch—Postscript gives ecommerce brands the tools they need to run a world-class SMS marketing program. 

We’re on a mission to make SMS the number-one revenue channel for ecommerce merchants by delivering an easy-to-use platform where they can grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty—all in one place. We believe SMS is the most important marketing and sales channel of the decade, and that vision drives everything we do.

Postscript was founded in 2018 as a 100% remote organization. With more than 250 employees (and counting!), we’re backed by Greylock, Y Combinator, and other top investors.

Job Description

We are seeking a Director of Engineering to lead our AI-focused engineering teams with a blend of technical prowess and exceptional leadership skills. This pivotal role requires someone who can navigate the complexities of directing cross-functional projects, embodying a spirit of decisiveness and high ownership. The ideal candidate is deeply committed to delivering customer value, balancing technical and product work with a pragmatic approach. With a proven track record in startup environments, you should be adept at fostering a culture of high autonomy, driving your team of engineering managers towards excellence. 

Your role will not only involve steering the technical roadmap but also ensuring that every project under your watch aligns with our overarching product strategy and roadmap. Your ability to recruit and retain top-tier engineering talent will be key, as will your intensity and competitive drive to position our company as a leader in the market.

Your responsibilities will include creating systems to manage consistent product delivery, advocating for necessary technical work, and maintaining a laser focus on customer impact. As someone who previously managed teams and contributed to technical discussions, you understand the importance of staying connected to the engineering process, even if not directly involved in coding. 

Your leadership style should inspire accountability and innovation, keeping the trains running on time while actively seeking out and addressing any sticking points or false assumptions. The role demands a unique blend of technical insight, strategic thinking, and a hands-on approach to leadership. If you are passionate about building and leading high-performing teams, driving customer-centric product development, and thriving in a fast-paced environment, we invite you to apply.

Primary duties

Leadership and Direction: Develop and execute a clear strategic vision for the product engineering department, aligning team efforts with the company’s product goals and customer needs. This includes overseeing the creation and implementation of a technical roadmap, ensuring projects are prioritized based on impact and alignment with business objectives.

Team Management and Development: Directly manage a team of 20 engineers and 1-2 EMs, fostering an environment of high autonomy and ownership. Focus on recruiting, mentoring, and retaining top-tier engineering talent, creating growth opportunities that align with individual career aspirations and the company’s objectives.

Cross-Functional Collaboration: Lead cross-functional projects that require coordination between engineering, product, design, and other departments. Ensure seamless communication and collaboration, driving projects to successful completion with a focus on delivering customer value.

Process and System Optimization: Design and implement efficient systems and processes to manage consistent product delivery and high performance across the engineering team. Use these systems not for perfection but as tools to achieve great outcomes, focusing on adaptability and continuous improvement.

Technical Advocacy and Decision-Making: Advocate for necessary technical work that supports the product’s growth and stability, balancing this with the need to continuously deliver customer value. Make decisive, informed decisions in ambiguous situations, guiding the team through technical challenges and ensuring alignment with the company’s strategic goals.

What You’ll Love About Us

  • Salary range of USD $267,000-$304,000 base plus significant equity (we do not have geo based salaries)
  • High growth startup - plenty of room for you to directly impact the company and grow your career!
  • Work from home (or wherever)
  • Fun - We’re passionate and enjoy what we do
  • Competitive compensation and opportunity for equity
  • Flexible paid time off
  • Health, dental, vision insurance

You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.

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