Back to jobs

Professional Service Technical Consultant

Brazil

 

Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets.  Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including federal, state and local. 

Quorum provides mission-critical solutions to public affairs professionals for their work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe. Quorum serves over 2,000 customers globally including over 50% of the Fortune 100, and has over 350 team members across the globe. The company recently acquired Capitol Canary, a market leader in grassroots advocacy software.

As a Professional Services Technical Consultant, you will be part of the professional service technical team and report to the Director of Technical Professional Services  and work supporting clients in troubleshooting technical demands. This role will address tickets through the ticketing management solution and work closely with the Product and Engineering teams to prioritize tickets and influence product strategy.

What is Expected:

  • Take a proactive ‘customer-first’ approach.
  • Troubleshoot basic issues with the platform and escalate as necessary in a timely manner.
  • Help build tools that allow others in the company to troubleshoot and address technical issues.
  • Partner with the Customer Success team in tracking customer issues and requests.
  • Manage incoming support tickets and deliver first-tier platform support handling the initial research, troubleshooting, and resolution of customer issues.
  • Proactively addresses issues with team members and other leaders before they escalate.
  • Meet and strive to exceed company retention and customer satisfaction goals.Handle special projects or requests from Customer Success team.
  • Stays up to date on industry best practices.

What You Bring:

  • Proficient English both written and verbal 
  • Need to have finished or be completing a college degree in a technical field
  • Has at least 1 year of experience in front-line technical support or customer service roles at a SaaS company
  • Knowledge and experience with HTML, CSS, JavaScript, PHP, Python, and MySQL
  • Knowledge and experience working with third-party systems via APIs (Salesforce, NationBuilder, MailChimp, or similar systems), SSO, File Transfer
  • Has experience with a ticketing solution at a user, manager and admin level (ZenDesk, Atlassian, JIRA, etc.)
  • Has worked directly with product and engineering teams to help prioritize tickets and influence product strategy
  • Strong analytical skills to review data and utilize it to better understand customer and team challenges
  • Strong troubleshooting and problem-solving skills
  • Exceptional attention to detail

About the Professional Services Team

  • We’re responsible for ensuring that clients have an amazing experience being onboarded and trained on Quorum software platforms.
  • We provide team and individual product demonstrations and trainings that promote best practices in the government affairs space.
  • We are dedicated to every user’s success and address challenges quickly and creatively.
  • We provide managed services to help our customers leverage the investment in our software.
  • We provide technical services to integrate data between our customers applications and their Quorum software.
  • We take pride in developing personal relationships with our users and our team.
  • We regularly support one another to ensure the success of our team and our clients.
  • We're very close as a company—we work together, hang out together, and we value each others' ideas and input.

Our Work Environment

  • We are a remote-first team with flexible work options: work remotely, or you may choose to come into our office in Belo Horizonte.
  • Our team loves to spend time doing fun things outside of the office - both together and remote, which we call Quorum Fun events. Past Quorum Fun events have included apple picking, yoga, virtual art classes and wine tasting.

Do you want to learn what it's like to have a real impact at a fast-growing company that is changing the way the advocacy process works? If so, drop us a line. We'd love to talk to you!

Please note: This is a full time CLT Opportunity. 

Benefits

  • Flexible Paid Time Off
  • Standard Brazil holidays plus additional company-wide days off for team members to rest and recharge
  • Free Subscription to the Calm App
  • Free Subscription to Linkedin Learning to support professional development
  • Invest in Yourself Days - one designated day per quarter is dedicated to your professional development!
  • Monthly Work from Home Stipend
  • Mental and Dental Care by SulAmérica
  • Virtual and in-person team events
  • Mental Health stipend
  • Alelo Food Voucher
  • In company English classes
  • Inclusion & Diversity Affinity Groups to support belonging
  • 12 weeks of paid parental leave

For any questions regarding any open roles on our team, please reach out to recruiting@quorum.us.

We comply with all requirements for US government federal contractors issued by the OFCCP, IFR, and the terms of our government contracts.

EEO/AA/F/M/Vet/Disabled

 




Create a Job Alert

Interested in building your career at Quorum? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf



Voluntary Demographic Questions

At Quorum, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law.

Quorum believes that diversity and inclusion among our team members is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please email eeo@quorum.us.

SELF-IDENTIFICATION OF VETERAN STATUS 

Quorum is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans.

These classifications are defined as follows: A “disabled veteran” is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service. An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. 

If you believe you belong to any of the categories of protected veterans listed above, please indicate by making the appropriate selection for the veteran status question below.

VOLUNTARY SELF-IDENTIFICATION OF DISABILITY

Form CC-305 / OMB Control Number 1250-0005 / Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

Please indicate your disability status below.

Select...
Select...
Select...
Select...