IT Support

 Location: Guadalajara 
Schedule: Monday to Friday 07:00 to 14:00 
English Level: B2 Intermediate

Salary: $17,500 MXN / month
Additional Benefits:

• $1,000 MXN grocery vouchers

• $500 MXN punctuality bonus

• 4% Savings Fund 

Position Overview

The IT Support Specialist plays a key role in supporting Midway Staffing’s growing operational needs by providing frontline technical assistance, executing routine audits, assisting with project tasks, and ensuring the smooth operation of IT systems. This position will collaborate with internal teams, field associates, and leadership, providing bilingual (English/Spanish) support, and procedural documentation while delivering high-quality customer service.

Duties and Responsibilities
• Perform daily and weekly audits on IT-related reports, systems, and operational processes.
• Provide user support and troubleshooting assistance for technical issues via in-person
interactions, chat, and phone.
• Assist in the implementation and support of IT projects as assigned.
• Develop and maintain Standard Operating Procedures (SOPs) and other IT-related
documentation.
• Ensure timely resolution of support requests, escalating issues when necessary.
• Collaborate with the Director of IT and IT Support Manager to support ongoing initiatives
and departmental goals.
• Work with the MX IT Team Lead in achievement of personal and team KPIs
• Contribute to process improvement by identifying opportunities for efficiency and
automation.
• Provide general administrative and operational support to the IT team.
• Carry out additional duties as assigned.

Position Requirements
• At least 1 year of experience in an IT support or customer service role, preferably with a help
desk or desktop support function.
• Bilingual proficiency in English and Spanish (both written and verbal) – C1 or C2 preferred.
• Strong troubleshooting and problem-solving abilities with a proactive approach.
• Exceptional attention to detail and organizational skills.
• Able to quickly learn and adapt to proprietary and third-party software applications, including
applicant tracking systems.
• Comfortable working in a fast-paced environment with shifting priorities.
• Strong interpersonal and communication skills; able to work effectively across diverse teams.
• Proficiency in Microsoft Office Suite, especially Excel; familiarity with IT ticketing systems is a
plus

Aviso de privacidad: (I). Responsable de la protección de sus datos personales. La empresa denominada FIP SOLUTIONS GROUP S. DE R.L. DE C.V. con domicilio en Avenida Naciones Unidas 6780 int 402, Loma Real, Zapopan, Jalisco, será la Responsable y por ende, quien dará tratamiento a sus datos personales. (II). Finalidades del tratamiento de sus datos personales. Se recaba, utiliza, almacena o transfiere sus datos personales, con las finalidades siguientes: proceso de reclutamiento y selección de Rapido Solutions Group a efectos de ajustar su idoneidad para ocupar determinada vacante, para la ejecución de ejercicios, pruebas y actividades de evaluación en general, envío de información de los candidatos a los clientes internos y externos relacionados con el proceso de reclutamiento y selección, resguardo de la información de los candidatos para oportunidades laborales futuras, registro en bases de datos internas para control y análisis de datos del área de reclutamiento y selección, asimismo, una vez que el candidato pasa a ser empleado, para el cumplimiento de obligaciones legales inherentes a la relación existente con Rápido Solutions Group, se resguarda la información con fines estadísticos y de control en las plataformas y software de administración de personal y en cuanto a los expedientes en físicos de empleados, se conservan por el tiempo estipulado por la Ley Federal del Trabajo. Para cualquier asunto relacionado con el aviso de privacidad puede ponerse en contacto al correo electrónico privacy@rapidosolutionsgroup.com.