IT Helpdesk Analyst

IT Helpdesk Analyst 

Job Summary:

We are looking for a proactive and customer-focused IT Helpdesk Analyst to join our dynamic and growing  IT Engineering team. In this role, you will be the first point of contact for IT-related issues across the organization, ensuring that all Sigma employees can work efficiently with minimal technical disruptions. You’ll troubleshoot hardware and software issues, manage onboarding/offboarding processes, and support Sigma In-office and remote  workforce. 

Key Responsibilities:

• Promptly provide first-level technical support for internal employee / contractors  via ticketing system, Slack, email, or in person.
• Prepare and deliver IT equipment for new employees and conduct IT orientation sessions to ensure employees are well-equipped from day one.
• Assist with access provisioning and deprovisioning for SaaS tools and systems such as Google Workspace, 1Password,Okta, Zoom, Slack, Atlassian, and other enterprise apps 
• Troubleshoot and resolve hardware, software, and networking issues on Mac systems and SaaS applications across the Organization.
• Assist with AV/TV and conference room setup and maintenance in Sigma offices.
• Maintain and update IT documentation, procedures, and knowledge base.
• Work closely with Security and Compliance teams to ensure adherence to IT policies and standards.
• Promptly support remote employees with IT issues, ensuring timely resolution and follow-up.
• Maintain inventory of hardware and software licenses; coordinate repairs and replacements.
• Participate in IT improvement projects and initiatives.
• Document troubleshooting protocols and ensure easy access to step-by-step resolution procedures for the help desk.

Required Qualifications & Skills:

• 1–3 years of IT support/ Help desk experience, preferably in a fast-paced startup or SaaS environment.
• Proficiency in supporting macOS operating systems.
• Experience with cloud-based SaaS administration (Google Workspace, Zoom,Okta, Slack, etc.).
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service abilities.
• Highly organized and able to manage multiple priorities.
• Familiarity with ticketing systems (e.g., Jira Service Desk).
• Understanding of IT security best practices is a plus.
  
  

Additional Job details

The base salary range for this position is $60k - $85k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for stock options, as well as a comprehensive benefits package.

About us:

Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive, spreadsheet-like interface – no coding required.

Since launching with its unique interface, Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such as forecasting capabilities, an AI copilot and a notebook interface for users who prefer a code-first environment.

Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures.The Series D funding, raised at a valuation 60% higher than the company’s Series C round three years ago, promises to further accelerate Sigma’s growth.   

Come join us!

Benefits For Our Full-Time Employees:

• Equity
• Generous health benefits
• Flexible time off policy. Take the time off you need!
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office

Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.

Note: We have an in-office work environment in all our offices in SF, NYC, and London.