Account Manager
About Soda Health
Soda Health is a healthcare technology company focused on building solutions that eliminate health inequities and create a healthier America. We provide a technology platform to administer benefits personalized to individual needs, delivered more cost-effectively. Our expertise in healthcare, retail, and consumer experience gives us the foundation to create easy-to-use solutions, with an experience that moves beyond transactional relationships to sustained engagement and overall health improvement. That is a win for everyone. Soda Health is a Series B company, backed by leading investors including Define Ventures, General Catalyst, Lightspeed Venture Partners, Pinegrove Capital Partners, and Qiming Venture Partners.
The Job at a Glance
The Account Manager is responsible for maintaining ongoing Soda Health customer relationships and is accountable for the retention and identification of growth opportunities with existing customers. As the customer’s primary point of contact, the Account Manager is characterized by their proactive, personable communication style which translates into consistent customer confidence in ongoing program delivery. The Account Manager serves as the customer advocate, regularly working with internal departments to develop strategic recommendations and action plans that improve program performance and reduce the customer effort to manage the vendor relationship.
What You’ll Do
- Ongoing Relationship Management
- Serve as the primary point of contact for Soda Health customers from the end of implementation through account renewal. This includes leading recurring client check-ins, providing monthly reporting, and tracking follow-ups from meetings and emails
- Maintain a constant pulse on customer satisfaction, anticipating and problem solving customer pain points and risks
- Manage customer escalations if challenges arise internally or externally
- Customer Advocacy
- Represent the customer perspective in internal strategy and planning by driving the creation and ongoing evolution of strategic account plans for each Soda Health customer
- Identify opportunities to expand and deepen customer relationships by suggesting additional features, modules, or services that align with their evolving needs
- Make internal teams aware of key product needs that arise over time, and identify and advocate for opportunities to optimize customer satisfaction
- Customer Experience
- Curate a smooth customer experience through all stages of their lifecycle journey, creating brand loyalty with customers at multiple organizational levels
- Deliver value to customers by providing key data with actionable insights via Stewardship Reporting on a regular cadence
- Monitor customer engagement by utilizing key internal performance KPIs
- Analyze service delivery and customer experience (e.g. training, communication) and work with the Customer Success team to implement changes and/or improvements when necessary
About You
While every candidate brings a unique resume and prospective, an ideal candidate will include:
- A minimum of 5 years of experience in Customer Success, Account Management Operations, or Sales. Experience working with healthcare payors is a plus
- Strong organization skills with a demonstrated ability to manage & prioritize escalation queues based on urgency and severity
- Self-starter mentality that is results-oriented, embraces ambiguity, and thrives in a fast-paced environment; you are well organized and can maintain a sense of urgency as priorities shift
- Strong and concise communication skills capable of breaking down complex topics to drive decision-making and customer buy-in; you have demonstrated success creating a path to yes in spite of headwinds
- Both professionalism and determination – you build trust internally with teams by listening and communicating effectively
Other Requirements
- Travel may be required from time to time as part of the role, for company events and business needs
- Soda Health is a remote-first, distributed workforce. Candidates should be comfortable with, and equipped to work within, a distributed remote team, including having reliable internet access and basic home office equipment. Soda Health will provide a work laptop, and mouse/keyboard upon request
- Legal authorization to work in the US is required. At this time, Soda Health will not consider candidates who need sponsorship, now or in the future
- All offers for employment are contingent upon successful completion of a background check
What We Offer
- Competitive base salary ranging from $124,200 to $139,275 as well as discretionary bonus and equity depending on experience/qualifications
- Benefits
- Medical, Dental, and Vision insurance with 90% paid employer premium contributions for all tiers
- 100% Employer Paid Short-Term & Long-Term Disability
- 100% Employer Paid Basic Life Insurance Policy
- Employee Assistance Program (EAP)
- 401(k) Program
- Unlimited PTO
- Paid holidays
- Parental Leave
- Flexible work schedule within core hours
- Work anywhere in the USA as we are a fully distributed team from coast to coast
Soda Health Inc. is an equal opportunity employer, Minority/Female/Disability/Veteran/LGBTQIA+ – proudly embracing diversity in all its manifestations. Applicants requiring reasonable accommodation for the application and/or interview process should notify a representative of the People Operations Team via Careers@sodahealth.com.
Soda Health participates in E-Verify, the federal program for electronic verification of employment eligibility.
To all recruitment agencies: Soda Health does not accept agency resumes, please do not forward them to any Soda Health employees.
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