Technical Support Specialist I (Contract Role)

United States, Bellevue, WA

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PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

Technical Support Specialist I (Contract role)

Bellevue, WA

Bungie is looking for a dedicated Technical Support Specialist I to function in the role as a Desktop Technician. You will be helping us support the workstations and people working on our world class games! Day-to-day duties and challenges are multifaceted, from building high end workstations to helping on projects that promote our new releases. The ideal candidate is a phenomenal teammate, possessing outstanding customer service skills and an appetite for growing their technical breadth. We often tread the razor’s edge on new technology adoption, so adaptability and a strong desire to research, investigate and find unique solutions is a must.

The successful candidate will be responsible for imaging numerous machines simultaneously, tracking project progress and deploying new machines across the studio. The ideal candidate will be able to solve common Windows and imaging issues and be able to operate independently. Organization and drive are key in this role.

Responsibilities:

  • Install workstation operating systems according to documented procedures and/or customer specific needs
  • Solve computer and basic user networking issues
  • Understand the Install workstation operating systems according to documented procedures and/or customer specific needs
  • Provides support for MS Windows 10 and 11
  • Provides hardware, software and systems support
  • Use custom tools to support users and their systems
  • Basic user account/computer object administration (Active Directory)
  • Participate in analyzing and debugging desktop software applications
  • Participate in the maintenance of equipment, inventory and related documentation
  • Receive and ship inventory on an as needed basis

Requirements:

  • Proficient in using technical tools such as Task Manager, ProcMon, Sysinternals, etc
  • 2-3 years supporting end users and desktops in a professional environment.
  • Skilled in installation and administration of operating systems, including Windows 10 and 11.
  • Competent with command line tools
  • Self-driven and able to immediately contribute
  • Able to learn quickly in a highly technical, fast paced and intensive environment
  • Experience in a role involving direct customer contact (internal and external customers)
  • Able to lift 50 pounds as may be needed

Nice-to-Have Skills

  • CompTIA A+ Certification
  • Self-starter and ability to work with minimal direction
  • Experience with IP networking (Subnetting, VLANS, Routing)
  • Experience with batch scripting for enterprise management
  • Familiarity with OS deployment tools (MDT, OSD, Fogg, etc.)
  • Bachelor degree or equivalent experience

We value talent, self-motivation, and team spirit. In turn, we provide an environment with a large degree of autonomy and opportunities for growth.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#LI-KS1

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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Our vision at PlayStation is to bring out the best in our global team members by creating a sense of belonging, being a place where they can grow, and ensuring everyone feels valued, heard, and supported so we can push the boundaries of play. That vision begins our candidates, and we are working to better understand the diversity of our candidate population.  
 
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