Medical Assistant (Care Support Specialist)

At Steadfast Health we’re a on a mission to deliver hope, healing, and long-term health to those experiencing substance use disorder, through best-in-class addiction treatment and an unwavering belief that lasting recovery comes from partnering with our patients as respected equals in their care journey.  We’re a passionate team striving to raise the standard of compassionate care for our patients, and we know that to do that, we must care for our people first. We’d love to meet you and tell you about what we’re building! 

About the Role 
As a Care Support Specialist (Medical Assistant) at Steadfast Health, you’ll be at the heart of our inpatient consultation model, supporting both patients and clinical teams within the hospital system — all while working 100% remote. You’ll serve as the first point of contact for patients and their care teams, ensuring every interaction is welcoming, empathetic, and supportive. 

In this role, you’ll manage patient intake, scheduling, and data entry, while providing seamless operational support for our inpatient consult services. By helping coordinate care between patients, hospital staff, and Steadfast providers, you’ll make it easier for patients to access the treatment they need at a critical moment in their recovery journey. 

With robust training, mentorship, and a collaborative team by your side, you’ll be empowered to grow in your skills while making a meaningful impact. Here, you’re not just supporting clinical operations — you’re helping shape the future of addiction treatment by ensuring patients feel respected, cared for, and never alone. 

Responsibilities 

• Serve as the first point of contact for hospital providers and Steadfast’sinpatient consult team, delivering professional, compassionate communication that fosters trust and comfort. 
• Provide administrative support to ensure smooth operation of inpatient consultation services. 
• Collect and accurately document patient information, medical history, and consent forms, ensuring timely and precise data entry into Steadfast’s Electronic Health Record (EHR), Athena. 
• Collect patient insurance details and confirm coverage. 
• Maintain complete, accurate, and up-to-date EHR records, including treatment plans and test results, while protecting confidentiality. 
• Collaborate remotely with clinicians, hospital staff, and administrative teams to ensure timely, coordinated, and efficient patient care. 
• Uphold strict compliance with HIPAA and other regulatory requirements. 

Background 

• High school diploma or equivalent required; completion of a Medical Assistant (MA) training program preferred. 
• Prior administrative or clinical support experience in a healthcare setting, ideally in behavioral health or substance use disorder (SUD) care. 
• Strong organizational skills and attention to detail, with proven experience managing scheduling, data entry, and patient records remotely. 
• Exceptional customer service and interpersonal communication skills, with the ability to build rapport in a compassionate, non-judgmental, and patient-centered way. 
• Ability to manage sensitive or challenging situations with professionalism, patience, and empathy. 
• Proficiency with digital tools and systems, including EHR platforms (e.g., Athenahealth), scheduling software, and secure communication platforms; ability to quickly adapt to new technologies. 
• Passion for Steadfast Health’s mission to provide low-barrier, harm-reductionist, non-punitive care for individuals with substance use disorders. 

Hiring Eligibility 
While this role is remote, candidates must reside in one of the following states to be considered: FL, NC, NY, OH, PA, TN with preference for candidates in Nashville, TN. 

Some of the Benefits 

• Medical, dental, and vision coverage 
• Flexible time off with generous PTO, floating holidays, and paid volunteer days 
• 401K match 
• Employee assistance program 
• 100% employer-paid short-term and long-term disability and employer-sponsored life insurance 
• Full-time weekday hours, with no late nights or weekend shifts 
• Participation in daily huddles and care coordination alongside clinical staff 
• Cross-training and clear pathways for advancement to Senior Care Support Specialist or other clinical roles 
• Paid education in trauma-informed care, addiction medicine, and related topics 
• A collaborative team environment that values and elevates frontline voices 
• Regular leadership recognition, team morale events, and a culture of gratitude 

Physical Requirements 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to remain in a stationary position (e.g., sitting at a desk, working on a computer) for extended periods of time. 
• Ability to operate standard office equipment, including computer, keyboard, telephone, and headset, with frequent use of hands and fingers. 
• Sufficient visual and auditory acuity to communicate effectively via phone, video conferencing, and electronic platforms. 
• Ability to concentrate, review patient information, and enter accurate data into an Electronic Health Record (EHR) system. 
• Capacity to manage multiple tasks simultaneously in a remote environment, including scheduling, documentation, and communication with clinical staff. 
• May occasionally need to lift or move materials weighing up to 10 pounds (e.g., laptop, reference materials). 
• Must have access to a private, quiet workspace to maintain confidentiality and compliance with HIPAA regulations. 

 

Investors & Partners  

Steadfast Health is proudly funded by Google Ventures (GV) and launched out of Triple Aim Partners. Since 2019, Triple Aim Partners (TAP) has partnered with entrepreneurs across the healthcare ecosystem to build transformative organizations, all with the mission of achieving the Triple Aim (better patient experience, better population health, and lower healthcare costs for all). TAP emphasizes the importance of creating strong, front-line focused company cultures that enable high-quality patient care.