Parts and Service Operations Coordinator

Summit Handling Systems, Inc is an award-winning, privately owned third generation family business with a 70-year presence in the Northeast. An ‘essential’ company in the nation’s supply chain, we sell, service and rent forklifts and related materials handling equipment from 5 locations, employing over 180 people, and still growing. Look at us at www.summithandling.com

Summit Bobcat’s Poughkeepsie branch is looking for a detail-oriented Parts & Service Operations Coordinator to be our go-to expert at the customer counter. You’ll process parts orders, schedule service work-orders, and keep inventory moving. This role offers the opportunity to contribute to a culture shaped by ambition, drive, and curiosity—where we work hard, support each other, and constantly look for ways to improve and grow.

Key Responsibilities

• Customer & Sales Support
• Assist walk-in, phone, email, e-commerce, and fax customers by quoting parts pricing, generating order forms, and processing sales invoices using NAV ERP.
• Verify order accuracy (pricing, quantity, shipping) before release.
• Provide proactive updates on order status, back‑orders, and shipping details.
• Parts & Inventory Operations
• Perform real-time parts look-ups using electronic manuals; source non-stock or special-order items as needed.
• Monitor inventory levels, coordinate purchase orders, and manage inbound and outbound freight.
• Maintain organized parts storage and accurate inventory counts.
• Assist with shipping, receiving, and freight paperwork.
• Service Scheduling & Work‑Order Management
• Coordinate service scheduling and dispatching for technicians.
• Create, update, and close service work‑orders, ensuring correct labor and parts charges.
• Communicate repair status and maintenance updates to customers.
• Keep detailed service records for warranty and audit purposes.

Qualifications

• 2+ years of experience in a parts, service, or operations role within heavy equipment, automotive, or related industry
• Exceptional communication, critical‑thinking, problem solving and organizational skills.
• Proficiency in Microsoft Office and ability to learn new software quickly.
• Excellent organizational skills and attention to detail.
• Team-oriented mindset with a willingness to go the extra mile.
• Experience with NAV ERP is a plus.
• Ability to lift up to 40 lbs and stand at the counter for extended periods.

Summit Handling Systems is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.