Lead Product Manager-Payment Services

ABOUT TIDE

At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2000 employees.  

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.  

ABOUT THE TEAM 

You’ll be part of a dynamic, cross-functional team of experienced product managers, engineers, data scientists, designers, and marketers. Together, we build and refine Tide’s global partner credit and digital payments solutions. Our team thrives on collaboration, customer obsession, and data-driven decision-making to empower small businesses with seamless access to financial services

ABOUT THE ROLE

As a Lead Product Manager for Tide’s global payment services, you will drive strategy and execution for digital payments across Europe and India. You will lead, innovate and drive the roadmap, collaborate with cross-functional stakeholders, and leverage data-driven insights to enhance our market position. Your role focuses on reducing friction in digital payments, improving customer experience, and enabling small businesses to access competitive business loans..

As a Lead product manager you’ll: 

• Develop and drive the product vision & strategy within our product portfolio, aligned with the company's overall objectives and targets.
• Conduct market research to identify trends, competitive landscape, and customer needs to inform product decisions.
• Drive the product-led cross-functional teams through the product development lifecycle, from concept to launch and eventual value realisation, while ensuring timely delivery and quality.
• Prioritise product features and enhancements based on market requirements, customer feedback, and business goals.
• Create and maintain a product roadmap, ensuring alignment with near- & medium-term business objectives and long-term vision.
• Collaborate closely with internal stakeholders, including engineering, operations, risk, marketing and other product teams, to ensure a coordinated product strategy and successful launches.
• Lead by example: you will be hands on, take ownership for business metrics and product KPIs and play a pivotal role in bringing all stakeholders onboard.
• Define and scope new product ideas leveraging internal technology and external vendor solutions.
• Cultivate a seamless customer experience by ensuring the smooth functioning of automated and manual processes.
• Manage & coach a team of experienced product managers to own and drive the impact of the product in line with objectives & targets.

WHAT WE ARE LOOKING FOR

• You have 5+ years of relevant PM experience and 10 years overall experience with proven experience working with agile/scrum delivery teams.
• Deep expertise in payments and connectivity, particularly bank payments, with extensive experience in fintechs or banks across global markets.
• Strong understanding of fund flows, transaction settlement, and reconciliation involving multiple parties.
• Should have a strong Product sense of user experience and design, with the ability to create state-of-the-art experiences that drive adoption and engagement.
• You’re a product evangelist: obsessed with the end user, well-versed in best in class product research and development practices and are willing to share your knowledge with other product owners
• Leadership acumen and a desire to mentor and manage fellow PMs
• Comfort in a fast-paced environment, adapting to shifting priorities and pioneering new processes.
• You have Technical knowledge and experience with API-based products.
• A proactive “can-do” attitude, adept at multitasking and achieving results.

WHAT YOU’LL GET IN RETURN:

• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

TIDEAN WAYS OF WORKING:

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.