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Field Operations Manager

New Jersey

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Field Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you’ll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience.

This is a fully in-person position with the expectation that you will be onsite 4-5 days per week

What You’ll Do:

  • Ensure the service works for the people who rely on it. You’ll be onsite daily, keeping operations running smoothly so riders in transit deserts can reliably reach jobs, school, and essential services.
  • Make smart real-time decisions about fleet supply, demand surges, driver needs, and unexpected issues - stepping in quickly to keep wait times low and service dependable.
  • Support and guide drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
  • Turn rider and community feedback into improvements, spotting patterns in issues and collaborating with internal teams to make thoughtful operational changes.
  • Use data and technology to understand performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
  • Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.

Who You Are:

  • Mission driven, motivated by expanding access to transportation and improving how communities move.
  • Steady under pressure, able to make sound decisions quickly when operations get busy or unpredictable.
  • Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
  • Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
  • Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.
  • Based in Central/South New Jersey, ready to be onsite 4–5 days a week because you know great service starts with being present.

Compensation and Benefits:

  • Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
  • Salary Range: $60,000-$70,000
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? 

Via is an equal opportunity employer.

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