Back to jobs

Dispatcher

Park City, UT

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Dispatcher, you will have the opportunity to support a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. You’ll be on the ground floor of this exciting operation, ensuring that our driver-partners have a smooth interaction and experience and delivering an exceptional service to our riders.

**This is an in-person position. You will be working from our office in Summit County, Utah (close to Park City). Shift hours for this role are 3:00PM-1:00AM.**

What You'll Do:

  • Serve as the front line, supporting our driver-partners
  • Thrive in a fast-paced environment tackling an array of customer issues
  • Become an expert on our services and spread the love of Via everywhere
  • Deliver above-and-beyond customer service to our riders 
  • Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience
  • Channel customer feedback to all areas of the business such as technology, marketing, design, and product teams

Who You Are:

  • Clear communicator, good listener, with excellent reading comprehension and writing skills
  • Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus
  • A well-rounded team player who takes ownership of (and pride in) your work
  • Dynamic; willing to wear multiple hats and work on projects of all types
  • You take initiative to solve problems and get the job done
  • Empathetic and have the ability to put yourself in the customer's shoes
  • Intellectually curious, and a willingness to embrace the uncertain
  • Fluency in English is a must, and Spanish is a plus

Compensation: 

  • Final pay will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Hourly wage starting at $23.00/hr
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching

Benefits: 

  • Fuel costs reimbursed for those commuting into our office in Summit County, Utah
  • Employer-subsidized health, vision, and dental insurance
  • Employer-subsidized life insurance
  • Employer-subsidized short and long-term disability insurance
  • A generous paid-time-off package
  • Reimbursement for winter tires paid at the end of winter season

Ready to join the ride?

Via is an equal opportunity employer.

Create a Job Alert

Interested in building your career at Via? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Via’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...