Game Support Specialist (World of Tanks)

Job Overview

World of Tanks team in Belgrade is looking for a Game Support Specialist to join us in making our players happy.

Reports to

WoT Core Team Lead

What will you do?

• Support Legendary Online Multiplayer Games - World of Tanks and etc. 
• Help our users solve problems related to all aspects of game mechanics, property, and EULA
• Monitor players' compliance with key rules of the game, maintaining order, and stopping violations
• Working on improving customer experience

What are we looking for?

• Secondary or higher education (students of part-time education, as well as the last courses)
• Gaming experience in projects of different genres
• Knowledge of Russian at Upper-intermediate level and above
• Knowledge of English at Upper-intermediate level and above
• Readiness for a shift work schedule: 2/2,  08:00 – 20:00 (work might include the possibility of night shifts)

What additional skills will help you stand out?

• Experience of working with users
• Knowledge of Wargaming products
• Experience with Outlook, Excel, Atlassian

Work mode

• Onsite / Hybrid / Remote (following your preferences)
• This role isn't eligible for relocation support

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Belgrade include:

• Annual leave of 20 working days (additional days based on years of service at Wargaming: up to 25 days)
• Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave)
• Sick Leave Compensation, Maternity Leave Benefits  
• Premium Private Health Insurance
• Career development and education opportunities within the company
• English clubs and platform for learning languages
• Mental well-being program (iFeel)
• Commuting allowance
• Company events
• FitPass membership
• Discounts for employees
• Personal Gaming Account
• Coffee, fruits, and snacks in the office
• On-site canteen with subsidized prices for food and drinks
• Seniority Awards
• Referral program - you can recommend the best talents to the Company and receive a reward

Please submit your CV in English to ensure smooth processing and review.

 

About Wargaming 

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.

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